This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Setting up surveys

As an administrator, create satisfaction surveys for your end users so that they can provide feedback on completed requests. The surveys help you gain insights into customer satisfaction levels, performance of various departments, and actions that you can take to improve customer service and satisfaction.

Refer the following topics to learn more about creating the surveys for different services:

Action

Reference

Create a survey for end users to provide feedback on the completed HR and IT requests.

Create a survey for end users to provide feedback on the completed enhanced services created using BMC Helix Digital Workplace Catalog (requires DWP Advanced icon.pngBMC Helix Digital Workplace Advanced license)