This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Enabling surveys

As an administrator, you can enable customer satisfaction surveys for these completed services:

  • IT requests in BMC Helix ITSM
  •  Enhanced services in BMC Helix Digital Workplace Catalog.

Related topic

Mapping-satisfaction-surveys-to-service-requests

To enable surveys for services

  1. In the Admin console, click the Service Requests tab.
  2. Select Surveys.
  3. Turn on the Enabled toggle key.
  4. Click Save.
    When you have enabled surveys, you must configure the types of service requests for which you would like surveys to be sent.

Where to go from here

To configure surveys for IT services, perform the steps described in Setting-up-satisfaction-surveys-for-IT-requests.  To configure surveys for enhanced services from BMC Helix Digital Workplace Catalog, perform the steps described in Setting-up-satisfaction-surveys-for-catalog-services.

 

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