Managing an end user's profile data

To display an end-user job title from BMC Helix ITSM

1. In the BMC Helix Digital Workplace Admin console, navigate to Configuration > Application Features.
2. Select the Use ITSM foundation user job title check box.
3. (Optional) Select the User profile data editing (work details) check box to enable end users to edit their job titles in preferences. 
   If the Use ITSM foundation user job title feature is turned on, the job title in preferences changes as soon as the administrator updates the job title in BMC Helix ITSM.

Scenarios of enabling end users to update the job title

The following table describes how an end-user ability to modify the job title changes after the following features are enabled the Admin console:

The following diagram helps orient in managing job titles for your end users:

To display an end-user profile image from BMC Helix ITSM or BMC Helix ITSM: Smart IT

1. In the Admin console, navigate to Configuration > Application Features.
2. In the Providers section, click User details pluggable provider.
3. (To set a BMC Helix ITSM profile image) In the Use ITSM foundation user profile image ID field, specify 1000003962.
4. (To set a BMC Helix ITSM: Smart IT profile image) In the Use ITSM foundation user profile image ID field, specify 1000005699.

1. Click Update settings. 
2. Select the Use ITSM foundation user profile image check box.