Administering BMC Helix Digital Workplace Catalog
As a catalog administrator, you can set up BMC Helix Digital Workplace Catalog and its services so that your end users can leverage the catalog for their day to day activities.
To perform your administrative tasks, you use the BMC Helix Digital Workplace Catalog administrator console that provides context-sensitive help. This console is the administration interface for authoring service catalogs and defining fulfillment workflows for service catalog items for business users to request. With this console, catalog administrators:
- Manage user roles.
- Assign users to help them build out specific service catalogs.
- Measure the performance of services.
Required license
Refer the following sections to learn more about administering the catalog:
Action | Reference |
|---|---|
Add users and provide them access to the catalog. | |
Configure an enhanced catalog by adding rich profiles, service categories, promotional banners, and so on, and connect to the catalog server. | |
Set up enhanced features for your users so that they can view their asset information, get a quick of their service request, reopen their requests, and so on. | |
Configure the search facility for users to find the required services in the catalog. | |
Enable end users to submit service requests from knowledge articles | |
Use the available reports to learn about which services are mostly used, service cost, and performance. | |
Configure notifications for users to inform them about important events in your organization, for example, company wide Skype outage, network issues, and so on. | |
Add and manage customers for your organization, and provide them access to the catalog services. | |
Enable a credit based pricing system for your customers and manage the credit balance for each customer. |