This documentation supports the 25.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features. To view an earlier version, select the version from the Product version menu.

 

Service parameters for the Service Catalog Curator

As a catalog administrator, when you enter a prompt to the Service Catalog Curator, it translates your input into an AI-generated service excerpt, description, service profile, and questionnaire. The Service Catalog Curator creates a service in a draft state by using specific parameters and attributes.

Important

You can create new Catalog-native services with the Service Catalog Curator. However, you cannot edit the existing catalog service available in the BMC Digital Workplace Catalog. 

Required license

DWP Advanced icon BMC Helix Service Management service

Before you start creating services with the Service Catalog Curator, understand the following list of the service parameters.

Parameters included in the Service Catalog Curator summary

After entering the service creation prompt, the Service Catalog Curator analyzes the input and generates a structured response in a table format that displays service attributes and their corresponding values. This format means catalog administrators can review all details in one place before proceeding.

The summary provided by the Service Catalog Curator includes the following parameter details:

Service detailsAttributes
Service parametersMultiple Language Support
Translation Languages
Logo
ServiceService Name
Template
Version
Service ProfileService Categories
Fulfillment Type
Tags

Service Excerpts

Service Description
Service WorkflowWorkflow Name
Approval Requirement
Fulfillment Requirement

 Service Questionnaire

Important: Based on the service creation user prompt, the Service Catalog Curator generates a set of questions in the default language and the localized language. 

Label 
Description
Question Type
Additional Details

Service Cost and Quantity

Price
Cost Adjustment
Quantity
Important

The Service Catalog Curator creates services in a Draft state. As a catalog administrator, you should review, approve, and publish these services to make them available to end users. If you need to modify any parameters that the Service Catalog Curator does not support when creating a service, you can edit the draft of the AI-generated service in the Catalog console before publishing it.

Localization scenario

As a catalog administrator, you can enter the prompt to the Service Catalog Curator for your localization requirements for preferred locales when creating a catalog service. Localization for the Service, Catalog Profile, and Questionnaire based on the requests is supported. Service Catalog Curator presents translations in the summary for clarity, including localized labels and default locale parameters.

Service Catalog Curator supports the translation of the following components:

QuestionsLabel, Description, Default Value, Display Values
Catalog ProfileService Name, Service Excerpt, Service Description, Tags
Important
  • The Service Catalog Curator is compatible with all the locales supported by BMC Helix Digital Workplace Catalog. For more information, see Localizing catalog items and  Supported languages and locales.
  • Consider that the language model might occasionally generate a language that is not supported by the BMC Helix Digital Workplace Catalog. If you find any discrepancies, it is important to guide the agent in correcting the locale. Always validate this information before giving your confirmation.

Supported scenarios and limitations

Service detailsSupportedUnsupported
InputText input
  • Voice input
  • RTF-formatted input for components such as the Service Description
LogoA default logo is assigned to services on creation.The Service Catalog Curator does not create logos based on your input.
Large language models (LLMs)

(Version 25.2.00)

  • Azure OpenAI Turbo GPT-4
  • Azure GPT-4o
  • Azure GPT-4o-Mini.

(Version 25.3.00 and later)

  • Azure GPT 4.1
  • Azure GPT 4.1 Mini
  • Google Vertex 2.0 Flash
  • Google Vertex 2.5 Flash 

Important: The Service Catalog Curator is by default configured with Azure GPT 4.1 language model.

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Roles
  • Catalog administrator
  • Catalog internal supplier administrator
  • Catalog internal supplier
  • Catalog embedded supplier
-
Service typeBasic catalog service

Connector-specific service creation

 

ModificationsReal-time modifications during the Service Catalog Curator are supported.Editing and updating existing services by using Service Catalog Curator is not supported.
Subcatalog and Case-
  • A service cannot be created as a part of a subcatalog using the Service Catalog Curator.
  • Service creation for BMC Helix Business Workflows Case fulfillment is not supported.
Categories and templates

The Service Catalog Curator selects the most suitable categories and templates based on the input use case. Existing categories and templates in the BMC Helix Digital Workplace Catalog are supported for service creation.

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Service Options

-
  • Disable on-behalf-of requests
  • Unrequestable
  • Quick Request
  • Collaborator delegation
  • Knowledge Article Association
  • Reopen Request
  • Service Actions
  • Service License Agreement (SLA)
  • CMDB
Questionnaires
  • Static questions
  • For the supported question types during the creation of a service using the Service Catalog Curator, see List of supported questions.
  • Dynamic value questions
    • Documents
    • Lookup
    • Table (single-select)
    • Table (multi select)
  • Section
  • Conditional questions
WorkflowThe Service Catalog Curator creates predefined best practice out-of -the-box workflow. For more information, see Workflow used by the Service Catalog Curator.The requests for using custom workflows are not supported. 

List of supported questions

The following list of questions is supported during the creation of a service using the Service Catalog Curator:

Question typeSupported attributes
CheckboxLabel, Description, Question Values (Static), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
CounterLabel, Description, Question Values (Min Value, Max Value, Step Value), Default Value (Custom Value), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
DateLabel, Description, Date Restrictions (Time Zone, Window start, Window end), Default Value (Custom Value), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
Date and TimeLabel, Description, Date Restrictions (Time Zone, Window start, Window end), Default Value (Custom Value), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
DescriptionRTF text with Bold, Italic, Font color, Font size, Links in the description
Dropdown (multi-select)Label, Description, Question Values (Static), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
Dropdown (single-select)Label, Description, Question Values (Static), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
PasswordLabel, Description, Required, Internal Tags, Alias
Radio ButtonLabel, Description, Question Values (Static), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
Text AreaLabel, Description, Question Values (Static), Required, Read Only, Hidden, Confidential, Internal Tags, Alias, Regex
Text FieldLabel, Description, Default Value (Custom Value), Required, Read Only, Hidden, Confidential, Internal Tags, Alias, Regex
TimeLabel, Description, Default Value (Custom Value), Required, Read Only, Hidden, Confidential, Internal Tags, Alias
Toggle (yes/no)Label, Description, Question Values (Display Value, Stored Value), Read Only, Hidden, Confidential, Internal Tags, Alias
File attachmentLabel, Description, Required, Confidential, Alias
SectionLabel
Important
  • Do not enable the Required, Hidden, and Read Only options together in any combination for a question when creating a service, as a required question must be visible and editable to allow user input.
  • Do not enable the Hidden and Read Only options together for a question when creating a service, as a read-only question needs to be visible to convey information.
  • If a question label exceeds 100 characters, the service is created successfully after confirmation; however, the label is meaningfully abbreviated to fit the character limit.
  • If a question description exceeds 255 characters, the service is created successfully after confirmation; however, the description is meaningfully abbreviated to fit the character limit.
  • You can request the Service Catalog Curator to add multiple pages to the questionnaire. If you need an additional page, include it explicitly in your prompt. 

 

Workflow used by the Service Catalog Curator

The Service Catalog Curator uses out-of-the-box best practice workflow, which can  have the following types of approvals:

  • Manager
  • Group
  • Individual
  • None
Important

After creating a service from the Service Catalog Curator, if Group or Individual Approval is required, create the corresponding process questions by using the process variables GroupApprover and IndividualApprover. Additionally, provide the respective Group Approval ID and Individual Approval ID.

Catalog curator GS 1.png

The workflow can have the following types of fulfillment:

  • Work order
  • Incident
  • Change request
  • None

Based on the user prompt, BMC HelixGPT can assist you in selecting the fulfillment type. You can fine-tune that value by providing your preferences.

Important

When generating a service from the Service Catalog Curator, default values are provided for the attributes in the workflow during fulfillment creation. You should evaluate the specific scenario and modify these values in the Draft state of the AI-generated service while generating the service.

The following image shows the workflow example the Service Catalog Curator used to create a service.

OOTB workflow

Related topics

Adding and updating services

Localizing catalog items

Leveraging Service Catalog Curator for creating services

Creating services with the Service Catalog Curator

 

 

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