Setting up surveys

As an administrator, create satisfaction surveys for your end users so that they can provide feedback on completed requests. The surveys help you gain insights into customer satisfaction levels, performance of various departments, and actions that you can take to improve customer service and satisfaction.

Refer to the following topics to learn more about creating surveys for different services:

Action

Reference

Enable satisfaction surveys for users to provide feedback on completed requests.

Create a survey for end users to provide feedback on the completed HR and IT requests.

Create a survey for end users to provide feedback on the completed enhanced services created using BMC Helix Digital Workplace Catalog (requires DWP Advanced icon.pngBMC Helix Digital Workplace Advanced license)

 

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