Creating search views
As an administrator, create search views in BMC Helix Digital Workplace Studio and use them as independent custom pages or link them in another studio page or intranet web pages of your organization. A search view is similar to a studio page that you configure exclusively to provide a modern, preconfigured search experience to your end users. You can perform duplicate or edit search views, and export or import them between environments.
You can link search views to provide a consistent search experience across multiple lines of business. The preconfigured search results provide answers to common queries generated from BMC HelixGPT or keyword search.
Examples of linking search views
You can link link a search view in another studio page or use them as an independent page, as shown in the following examples:
Example of search view linked from a search bar in another studio page
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Example of search view linked from a button in another studio page
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Example of using a search view as an independent page
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To create a search view
- Log in to the BMC Helix Digital Workplace Admin console and select Configuration > Studio.
Select Search views > New view and complete the following fields:
Field name
Action
Example
Languages
Select the language in which you want to create the search view.
View name
Provide a meaningful name for the search view.
Keywords/prompt
Provide the default search text for the search view. The page always displays the results for this search text.
If you configure BMC HelixGPT, the search text is used as a prompt to generate answers from the configured BMC HelixGPTsources.
The keyword/prompt is not visible to end users.
Notes
Provide more context for this search view or to differentiate between pages with the same name.
Channels
Select one of the following options:
- Chat and search—Select if you want to configure keyword search and BMC HelixGPT for the search view.
- Chat—Select if you want to configure only BMC HelixGPT for the search view.
- Search—Select if you want to configure only keyword search for the search view.
Search sources
- If you selected Search or Chat and search in the Channels options
- Applies to keyword search, and not to BMC HelixGPT.
Select the knowledge article sources, their filters, and other search sources from the provided options.
By default, all search sources are selected.
If a source is not selected, that source's tab does not appear on the search results page. You can add a filter for articles. Filters are defined only for articles in BMC Helix Knowledge Management by ComAround. You can add only one filter to a search bar. For the BMC Helix Knowledge Management by ComAround provider, you can select predefined filters.
If you want to use BMC HelixGPT filters, you must set them in the BMC HelixGPT manager. For more information, see Defining knowledge search settings.
HelixGPT skill (If you selected Chat and Chat and search in the Channels options)
Select the default skill that you want to use for this search view.
Default view (If you selected Chat and search in the Channels options)
Select whether you want to display the BMC HelixGPT or keyword search as the default for this search view.
- Click Save.
To edit, duplicate, or delete a search view or to get the search view URL
- Log in to the BMC Helix Digital Workplace Admin console and select Configuration > Studio.
- Click Search views.
- From the list, select the checkbox next to the search view that you want to perform an action on.
- Click Actions and select Edit, Duplicate, or Delete.
- (Optional) If you want to embed the search view as a link, click Copy page URL and note down the URL.
Reusing a search view
You can reuse a search view in multiple ways. The following tables provides the supported ways and their reference:
Reuse method | Reference |
|---|---|
In a search bar | |
As an action button in a content block As a link in a text block |
Where to go from here
If you want to use the search view as an independent page, add it to the navigation menu by Setting-up-navigation-for-your-workplace.