Setting up the guest portal for users
As a guest administrator, enable catalog sections for the guest portal. You can configure banners, add services specific to the guest portal, and configure them in the catalog layout.
Enabling the catalog for the guest portal
As a guest administrator, enable support for the service catalog. When you log in to the Admin console as a guest administrator, you see limited application features and can select the checkbox for the Enhanced Catalog setting:
Additionally, you should configure the BMC Helix Digital Workplace Catalog for the guest portal and configure a connection to a Catalog server. To learn how to configure the catalog, see Enabling and configuring the enhanced catalog.
Configuring catalog sections in the guest portal
As a guest administrator, set up the catalog sections for the guest user interface with the following capabilities:
- You can configure sections only for the How-To items and the catalog services. Refer to the Setting up sections in the Catalog to learn how to set up the catalog sections.
- Create and configure promotional banners to attract guest users' attention, provide general information, and display common public requests. For more information, see Creating promotional banners.
Creating catalog services for the guest portal
To create catalog services, you need catalog administrator permissions. Log in to the BMC Helix Digital Workplace Catalog console. You can create services that unregistered guest users can submit or services that have public access. For example, for the government's public portal, you can design a Report Road Issues service. For the IT company's guest portal, you can create a service for asking about product information named Request Product Details and Pricing.
To create services, refer to Adding and updating services. Make sure you read the guest portal capabilities before you start adding services for the guest users. To understand the examples and supported scenario, see Using the BMC Helix Digital Workplace guest portal for self service.
Viewing a Digital Workplace Guest User Report
As a guest administrator, you can track the usage of the guest portal. For more information, see Reviewing active users.
The following table lists the options available in the guest Admin console based on the menubar and the reference links:
| Admin console tabs available for the guest administrators | Reference | Capabilities |
|---|---|---|
| Help Desk | Customizing the guest portal |
|
| Service Requests | Enabling the catalog for the guest portal |
|
| Configuration | Customizing the guest portal | Enabling the following capabilities for the guest users:
|
| Reports | Reviewing active users | Tracking the guest users with the Digital Workplace Guest User Report |
Where to from here
Related topics
Using the BMC Helix Digital Workplace guest portal for self service