Using Employee Navigator to find AI-generated answers

The following short video (1:15) shows how you can find answers with BMC HelixGPT, switch between search and BMC HelixGPT, or start over with a new topic:

Before you  begin

• Ensure that the administrator has configured BMC HelixGPT in your environment. For more information, see Configuring-BMC-HelixGPT-in-the-end-user-console-and-studio-pages. 
• Read through the file types and file size limits supported for BMC HelixGPT so that you can mitigate any attachments-related errors when providing an image input. For more information, see Updating-the-attachment-settings-and-URI-schemes.

How BMC HelixGPT works with BMC Helix Digital Workplace

To find answers by using BMC HelixGPT

1. In the end-user console, perform one of the following steps:
   
   1. Access BMC HelixGPT from the Employee Navigator panel on any end user screen

      1. On any end-user console screen, click the HelixGPT chat icon to open the Employee Navigator panel.
      2. Type your search query and click Enter. 
      3. (Optional) To start a new topic or start over from the beginning, click New topic. 
   2. Access BMC HelixGPT from the Catalog or My Activity pages

      1. Navigate to the Catalog or the My Activity page. 
      2. Type your search query and click Enter. 
      3. (Optional) To start a new topic or start over from the beginning, click New topic. 
      4. (Optional) To switch to conventional search, click Search. 
2. If you want to add an image, click the attachment icon and select an image from your machine. 
3. If you want to provide a voice input, click the microphone icon, provide the voice input and click Enter to send the message. 
4. Click the New topic icon to start a new conversation. 

To provide feedback on BMC HelixGPT responses

You can provide feedback during your conversation with BMC HelixGPT for each response. However, you cannot provide an overall response for the entire conversation. 

1. In the BMC HelixGPT conversation, perform the following steps:
2. 
   
   1. If you are satisfied with the response, click the thumbs-up icon. 
   2. If you are not satisfied with the response, click the thumbs-down icon, provide details in the Help us to improve text box and click Submit. 
      Once submitted, you cannot modify your feedback. 

Examples of finding information related to service requests and approvals

• Show my requests from past month

  

• Show my pending approvals

  

• Show my closed requests related to laptop

  

Examples of finding To-dos

• Show my assigned To-dos

  This type of query generates answers based on active To-dos with the Assigned status. End users can use more casual language to ask BMC HelixGPT to find To-dos, while maintaining the same intent, such as, What are my pending assignments? or Show my open assignments.

  

• Show my completed To-dos

  This type of query generates answers based on inactive To-dos with the Completed status. End users can use more casual language to ask BMC HelixGPT to find To-dos, while maintaining the same intent, such as, What are my completed assignments? 

  

Examples of finding service health items

• Show all services that have performance issues

  End users can request Employee Navigator to display service health items with various statuses. They can also specify the date for which they want to check the status of the service health items. For example, they might ask Show services that had performance issues on November 6. 

  Important: For this type of query, users must specify the exact status of the service health item.

  

• Show the specific service health item

  End users can request Employee Navigator to display a specific service health item by providing its name. Users can use casual language to inquire about specific service health items while maintaining the same intent. For example, they might ask, Is there a problem with the internet service health item? or What's wrong with the email service?

  

• Show my favorite service health items

  End users can request Employee Navigator to display their favorite service health items. They can either include the term favorite in their query or phrase their request without it. For example, queries like Show my service health items or What are my service health items? will also return favorite service health items. If end users want to see all service health items, including those that are not favorites, they must clearly specify this intent in their query by saying, Show all service health items. Learn how to add service health items to the favorite list in To add service health items to the favorite section.