Sample user prompts inventory

A prompt is a user instruction in the form of a simple phrase or a paragraph based on which the model returns the output. There is no correct way to formulate the prompts because user instructions are subjective and vary based on text clarity, context, and linguistic variations.

Prompt engineering is a process of refining and optimizing the prompts so the model always returns the most desirable output. A prompts inventory or library contains prompts optimized by prompt engineering for specific use cases, which you can use to ensure accurate and reliable results.

We recommend using the following sample user prompts for specific use cases to ensure accurate and reliable results. However, you might modify these sample prompts to suit your business requirements.

Category	Subcategory	Use case
IT Support	Network and access	Request for Guest WiFi Request for user access Resolve network issues Add domain to allowlist
	Software and applications	Request for installing software Request license Support for Microsoft Office 365 Support for Microsoft Teams Request support for Global Services Management services
	Communication tools	Create or modify mailbox Create or modify distribution list Schedule or modify Zoom meetings
	Device support	Request for mobile support Request for laptop support Report a lost or stolen asset
Service management	Incident management	Retrieve service request details Retrieve knowledge articles Connect to Live Agent
	Problem management	Report or identify a service management problem
Human resources	Onboarding and documentation	Onboard a new employee Request employee letters Update employee information
	Benefits and support	Request information about the Education Assistance Plan Request information about medical insurance Request information about business travel insurance Request information about temporary relocation Request information about career performance and goals Request information about leave policy Request information about the baby blanket program
Finance	Compensation and claims	Request for Field Incentive Comp Claims Request information about Provident Fund

Request for Guest WiFi

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the guest WiFi use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you request for guest WiFi access.	BMC Helix Virtual Agent	Guest WiFi Guest WiFi Need help with guest WiFi WiFi access for guest	WiFi, guest access	What is the name of the guest or company?
As an end user, you request for guest WiFi access.	BMC Helix Virtual Agent	WiFi	WiFi	Did you mean: Guest WiFi Hardware request Order Router None of these

Request for user access

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the user access use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to reset your password or unlock your account.	BMC Helix Virtual Agent	Reset password My account is locked. Can you unlock it? I am unable to log in to my account. Can you assist me with this issue? Why is my password not working? I am unable to reset my password. Can you fix this problem?	reset, password, user account, login, credentials	I found the following information regarding your password issue. <Article 1> <Article 2> <Article 3> I understand you are locked out of your account. Do you want me to raise a ticket for this issue?

Resolve network issues

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the network issues use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to get information to troubleshoot your network connection issues.	BMC Helix Virtual Agent	I can't connect to the internet, can you help? Network issues, please help. I am having network issues. Why am I unable to connect to the VPN? Why am I unable to connect to the VPN from home? The internet is very slow. Can you help me fix this? I can't access <specific apps> over the network. Can you troubleshoot this issue for me?	end_user, network, settings, configuration, slow, unresponsive, VPN	Sure! I can help you with the "slow internet connection" issue. Try closing unnecessary apps that might use the bandwidth. Restart the router and modem. If you still experience internet connectivity issues, let me know, and I will run a speed test to check the network speed, which you can use to talk to your Internet Service Provider.

Add domain to allowlist

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the add website to allowlist use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an administrator, you want a domain added to the allowlist to perform file upload operations.	BMC Helix Virtual Agent	Add domain to allowlist I need to add a domain to the allowlist for file uploads. Can you help with that? I want to allow file uploads from the domain <domain_name.com>. How can I do that? What is the process for adding a domain to the file upload allowlist? Can you provide instructions on how to add a domain to the allowlist for file uploads?	domain, allowlist, request, permission, file_upload	Certainly! I can assist with adding a domain to the allowlist for file uploads. Please provide the domain you want to add. Sure! I found the following articles that might help you to add a domain to the allowlist. <Article 1> <Article 2> <Article 3>
		Check permissions to add domain to the allowlist How can I check if I’m authorized to add a domain to the allowlist? Do I have the necessary permissions to add a domain to the allowlist for file uploads? I do not have the permissions to add a domain to the allowlist. How can I request permissions?		Hello! I see you have logged in as an administrator. You have the necessary permission to add a domain to the allowlist. If you have trouble adding a domain to the allowlist, let me know, and I can raise a ticket for this issue. Hello! Please read the following articles that list the permission required for adding a domain to the allowlist.
		Troubleshoot issues with adding domain to allowlist I’m having trouble adding a domain to the allowlist. Can you help me resolve this issue? I followed the instructions but the domain is not on the allowlist. Can you raise a ticket for this issue?		Sure! I can assist you with that. First, let me verify if you can add a domain to the allowlist. I'm sorry you are having problems adding a domain to the allowlist. Please try the following steps: Verify permissions Review the domain details Go through the knowledge articles Clear cache If you are still experiencing issues, please get in touch with Support.

Request for installing software

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the install software use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you request to install software on your computer.	BMC Helix Virtual Agent	Install software I want to install software I need help with software installation	install, software	I'm here to help with your software installation request! Could you please specify which software you would like to install? <list of software> - Option 1 - Option 2 - Other software

Request license

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the request license use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to know how to request a license for a new application.	BMC Helix Virtual Agent	How do I request a license for <specific app>? What are the different types of licenses available for <specific app>? My license for <specific app> is expired. How do I renew it? Where can I find the license keys for <specific app>?	license, apps, request, renew	To request for a new license: Log in to the Self Service Portal, and navigate to Software Requests. Select the software you want to install. Note: If the software list does not contain the software you want to install, send an email to your manager requesting the software to be procured. Click Submit Request. To get the license keys for <specific app>: Check if the confirmation email you received from <specific app> contains the license keys. Log into to the <specific app> portal, navigate to My account > Licenses, and copy the license keys. Contact Support to get help with your license keys.

Support for Microsoft Office 365

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the Microsoft Office 365 use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to know how to troubleshoot issues with Microsoft Office 365 or learn about enhancements in Microsoft Office 365.	BMC Helix Virtual Agent	Troubleshooting issues with Microsoft Office 365 I am having issues with my Office 365 account. Can you help me resolve this issue? I am unable to access my files. How can I fix this? There is a syncing issue with OneDrive. How do I resolve this? I am unable to share files with my team? Can you help me with this? I see a notification that my Office 365 subscription is about to expire. How can I renew it?	Microsoft Office 365, issues, troubleshooting, notification, connectivity, cache, enhancement, feature	If you're experiencing issues with your Office 365 account, follow these steps to troubleshoot and resolve the problem: Make sure you have entered the correct login credentials. If you don't remember your password, click Forgot Password, reset the password, and log in again with the new password. Check if your subscription is active. If you are using Office 365 through a web browser, clear the cache, and try logging in again. Visit the Office 365 Service Health Dashboard to see if there are any ongoing issues or outages affecting Office services. If you still experience this issue, raise a ticket by performing the following steps: Log in to the <portal> and under Top Requests, click Microsoft Teams. Enter the nature of the problem, the time within which you need the resolution, the impact of the issue, and upload any supporting attachments. Click Submit request.
	BMC Helix Virtual Agent	Enhancements and best practices What are the new features available in Microsoft Office 365? How can I integrate third-party apps with Office 365? Can I add a <new feature> to my Office 365 app?		To add a new feature to your Microsoft Office 365 app, raise a support request by performing the following steps: Log in to the <portal> and under Top Requests, click Office 365. Describe your request and select the time within which you need a resolution. From the What is the nature of your request, select I need something new or an enhancement. Click Submit request.

Support for Microsoft Teams

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the Microsoft Teams use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to know how to troubleshoot issues with Microsoft Teams or learn about enhancements in Microsoft Teams.	BMC Helix Virtual Agent	Troubleshooting issues with Microsoft Teams Why can't I join a meeting? How do I fix audio issues during a call? What should I do if my video isn't working? How can I resolve connectivity problems in Teams? Why are my notifications not coming through? What steps should I take if I'm having trouble sharing my screen? How do I clear my Teams cache? Can you help me reset my Teams settings?	Microsoft Teams, issues, troubleshooting, notification, connectivity, cache, enhancement, feature	If you are unable to join a meeting, please check the following points: Make sure you have entered the correct meeting ID or link. Check if you have the permission to join the meeting. If no, you might need to ask the meeting owner to add you as a participant to the meeting. Check your internet connection. Make sure your Microsoft Teams app is updated to the latest version. Clear cache and try joining the meeting. If you still experience this issue, raise a ticket by performing the following steps: Log in to the <portal> and under Top Requests, click Microsoft Teams. Enter the nature of the problem, the time within which you need the resolution, the impact of the issue, and upload any supporting attachments. Click Submit request.
	BMC Helix Virtual Agent	Enhancements and best practices What are the new features available in Microsoft Teams? How can I integrate third-party apps with Teams? How do I set up personalized notifications? How can I automate tasks in Teams? What are some of the best practices you recommend to improve collaboration?		To add a new feature to your Microsoft Teams app, raise a support request by performing the following steps: Log in to the <portal> and under Top Requests, click Microsoft Teams. Describe your request and select the time within which you need a resolution. From the What is the nature of your request, select I need something new or an enhancement. Click Submit request.

Request support for Global Services Management services

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the Global Services Management use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want to raise a request for apps under the Global Services Management category.	BMC Helix Virtual Agent	What apps are covered under Global Services Management? How can I raise a request for an issue with one of the apps under the Global Services Management category? How do I track my support request?	employee, request, services, support	The following apps are covered under the Global Services Management category: <app 1> <app 2> <app 3>

Create or modify mailbox

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the create or modify mailbox use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an administrator, you want to know how to create, modify, or delete a mailbox.	BMC Helix Virtual Agent	Create mailbox I want to create a new mailbox. Can you help me with that? I need to set up a new mailbox, can you assist? How do I create a new mailbox? Please help with a new mailbox creation. Can you create a new mailbox with the email address <email address>?	create, mailbox, new, email_address	Absolutely! Please provide me with the following information: The email address you want to create for <user name>. Any specific permission for the mailbox. A temporary password to set up a mailbox.
		Modify mailbox I need to change the name of <mailbox>. Can you help me with that? Can you add a new member with this <email address> to the <DL>? I want to upgrade the <mailbox> storage limit. How do I do that? Can you help me change the <mailbox> settings?	modify, mailbox, user_name, email_address	Certainly! I can help you with changing the password for your email account. To change the password: Go to the email settings or account management page. Select Change Password. Enter your current password and the new password you want to use. Save the changes.
		Delete mailbox I want to delete an email address. How do I do that? How do I remove a <mailbox> for <user name>? Can you guide me to delete an inactive mailbox?	delete, mailbox, user_name, email_address	Sure! I can help you with deleting an unused mailbox. Before proceeding with the deletion, can you please confirm the following points: You have backed up any important information. You are authorized to delete this mailbox. After you confirm, I can guide you through the process of deleting the mailbox.

Create or modify distribution list

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the create or modify distribution list use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an administrator, you want to create or modify a distribution list.	BMC Helix Virtual Agent	Create a mailing group I want to create a mailing group. Can you help me create a mailing group?	end_user, distribution_list, DL, mailing_group, email_address	Sure, I’d be happy to help with that! Could you please provide me with the following details: The name of the mailing group. The list of email addresses or contacts you want to include. Any specific instructions or preferences for the group, such as permissions or settings. After I have this information, I’ll start creating the mailing group for you.
		Modify a mailing group I want to change a mailing group name. Can you assist me in changing the members of a mailing group? I want to add someone to a mailing group. How do I do that?		Got it! To modify the mailing group, could you please provide me with the following details: The name of the group you want to modify. Specific changes you’d like to make (e.g., add or remove contacts, change group name, update permissions). Once I have this information, I’ll proceed with the changes.
		Delete a mailing group I want to remove a person from the mailing group. Can you help me remove a person from the mailing group?		Sure! Can you confirm if you want to remove <person> from the mailing group?
		View and manage a mailing group How can I view the current members of a mailing group? Can you list the members part of the mailing group? Can I manage mailing groups?		Certainly! Here's the list of members part of the <mailing group>: Member 1 Member 2 Member 3 Member x

Schedule or modify Zoom meetings

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the schedule or modify zoom meetings use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to schedule, modify, or confirm a Zoom meeting.	BMC Helix Virtual Agent	Can you help me schedule a Zoom meeting? I want to schedule a meeting with <names> on <date> at <time>. Can you please do that? My meeting with <name> on <date> and <time> is scheduled. Can you please add this agenda <agenda points>? Please add these participants to this Zoom meeting <meeting ID>. Can you set up a recurring meeting for every Monday at 3 PM CDT to discuss the project status? Can you confirm that my Zoom meeting for August 20th at 11 AM is scheduled? I need to reschedule a Zoom meeting. Can you please do that? Help me delete a Zoom meeting.	zoom, meeting, schedule, set up, agenda	Sure! I can help you schedule a Zoom meeting. Please provide me with the following details: The date and time of the meeting The names or email addresses of the participants Any specific agenda items or topics Hello! I’ve scheduled your Zoom meeting for August 20th at 11 AM. If you need to make any changes or if there’s anything else you need assistance with, please let me know!

Request for mobile support

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the mobile support use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to report an issue related to your mobile, request for a mobile refresh, or order a new device.	BMC Helix Virtual Agent	Request for mobile refresh Hi, I would like to request a refresh for my mobile device. Can you help with that? Can you guide me on how to refresh my <device model> mobile phone? Am I eligible for a mobile refresh? What are the requirements? Can you tell me about the warranty on my device?	mobile, refresh, mobile_refresh, device, app, troubleshooting	Hi! I can definitely help you with a request for a mobile device refresh. To get started, could you please provide the following information? Your current device model. The reason for the refresh, for example, performance issues, upgrade. Any specific features or models you're interested in for the new device. After I have this information, I can guide you through the process.

		Troubleshoot issues I am seeing error code <error code> while using this <app name>. Can you help me resolve this? The app <app name> keeps crashing. What could be the reason and how do I fix it? My phone is running slow. What steps can I take to improve its performance?		To improve your phone's performance, try the following steps: Close unused apps running in the background. Clear the cache of your apps in Settings > Apps. Uninstall apps you no longer use. Restart your device to refresh its memory.

Request for laptop support

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the laptop support use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to report an issue related to your laptop, request for a laptop refresh, or order a new device.	BMC Helix Virtual Agent	Request for laptop refresh Hi, I would like to request a refresh for my laptop device. Can you help with that? Can you guide me on how to refresh my <device model> laptop? Am I eligible for a laptop refresh? What are the requirements? Can you tell me about the warranty on my laptop device?	laptop, refresh, laptop_refresh, device, app, troubleshooting

		Troubleshoot issues I am seeing error code <error code> while using this <app name>. Can you help me resolve this? The app <app name> keeps crashing. What could be the reason and how do I fix it? My laptop is running slow. What steps can I take to improve its performance?		To improve your phone's performance, try the following steps: Close unused apps running in the background. Clear the cache of your apps in Settings > Apps. Uninstall apps you no longer use. Restart your device to refresh its memory.

Report a lost or stolen asset

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the lost or stolen asset use case.

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want to report a lost or stolen asset.	BMC Helix Virtual Agent	I need to report a lost or stolen item. Can you help me? I need assistance with a stolen item. Where do I start? I have lost a <asset name>. How do I report this? My <asset name> is stolen or lost. Can you help me report this issue?	report, lost, stolen, asset, support	Sure! I can help you report the lost or stolen asset. Please keep your <asset name> details ready. Log in to <portal> and click Lost/Stolen Asset. Enter the following details: Login ID Your name Location Asset Type Asset ID Serial number Was the asset lost or stolen? Incident date Incident location Is the incident reported to police? Do you have corporate data on your asset? Do you have personal data on your asset? Additional information Upload attachments, if any. Review the information and click Submit request.

Service management

The following tables provide sample user prompts you can use for service management use cases.

Retrieve service request details

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the retrieve service request details use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you request information about your service requests.	BMC Helix Virtual Agent	To get information about your service requests: List my service requests List my requests since <month> Show my open requests How many requests are open My requests My open requests List requests What are my closed requests? Show my requests from last week	service request, request, approval	You have a total of 4 service requests since <month>, categorized by topic as follows: - 'Guest WiFi' Requests: - 1 Completed request: - ID <id_num>, Last Updated <date>, requested by <requester> for <user>. - 3 Closed requests: - IDs <id_num1>, <id_num2>, <id_num3> (Last Updated between <date1> and <date2>), all requested by <requester> for <user>. The most recently updated request is for 'Guest WiFi', ID <id_name>, completed, with the last update on <date>.
		To get information about a specific request Give me the details of my <specific request> and the summaries field contains the <item>.		Your laptop request <request_num>, I want a new laptop, is waiting approval. You have not provided any data for me to analyze. Without the summaries field containing the details of the '<request_name>' request with ID <id_num>, I am unable to provide a response to your query. Please provide the necessary data for analysis.
		To get information about service requests requested for someone else: What is the status of my request for <name>		<User>'s <request_name> request is currently waiting approval, it was last updated on the <updated_date>, it's expected completion date is the <completion_date>.
		To know about your approvals: My approvals? My open approvals? List approvals What are my active approvals?		You have one <request_name> request waiting your approval: - Due time by <due_date>, Requested for <requester>. There are no requests or approvals provided to summarize in response to the query. Therefore, I am unable to provide a summary of approvals.

Retrieve knowledge articles

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the retrieve knowledge articles use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want information about a policy or a problem.	BMC Helix Virtual Agent	How do I <do something>? What is <something>? Can you provide information about <something>? Do we have a policy describing <something>? Where do I find information about <something>?	how, what, why, knowledge, article	I found the following information that may help for 'how do I <do something>?'. <Article 1> <Article 2> <Article 3> I couldn't find anything related to your issue. Do you want me to file a ticket for you?

Connect to Live Agent

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the live agent chat transfer use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you request to transfer the conversation to a live agent.	BMC Helix Virtual Agent	I want to talk to an agent Connect to an agent Chat with live agent Want to talk to an agent Live agent Agent Can you schedule a support call with an IT specialist for my issue?	live agent, conversation, connect	Summarize the issue for the agent. Please wait while we connect you to a live agent. Sorry, there are currently no live agents available. To help resolve your issue you can type 'start over' and rephrase your question, or I can create a service desk request where someone will follow up with you. Which one would you like?

Report or identify a service management problem

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the problem management use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to report a problem, escalate a problem, or identify the root cause of a problem.	BMC Helix Virtual Agent	I repeatedly have issues with network connectivity. Can you report this recurring problem? What is the update about the ongoing problem with my email server? My recurring problem about network connectivity is not resolved. I want to escalate this issue. Can you help me with that? Can I get a root cause analysis report about the recent service outage?	how, what, why, problem, escalation, rca, root cause analysis	I understand you are having trouble with network connectivity. Please try the following options: Check hardware connections Verify network settings Review software updates Check with your ISP for any service outage Review any external factors If the problem persists, let me know, and I will report this problem. Sure, here's the root cause analysis report about the recent service outage. Incident name: <name> Incident date: <date> Reported by: <team> Affected services: <service 1, service 2, service 3> Summary: <incident summary> Impact: <impact> Analysis: <initial finding and detailed analysis> Root cause: <Primary cause, contributing factors> Resolution: <fix, implementation> Additional information

Human resources

The following tables provide sample user prompts you can use for the human resources use cases.

Onboard a new employee

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the employee onboarding use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an HR representative, you want information about employee onboarding.	BMC Helix Virtual Agent	Can you help me with the employee onboarding checklist? How many new hire orientation sessions are planned for this month? What are the mandatory documents I need from the new hires?	employee onboarding, new hire, HR, documents, articles	There are 12 new hire orientation sessions planned for this month.

Request employee letters

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the employee letters use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to request documents or letters from your company.	BMC Helix Virtual Agent	Request for letter: I want to request for an employee verification letter. How do I do that? Verification of employment letter Miscellaneous letters I need a letter verifying my employment. Employee handbook: Where can I find the employee handbook? Employee handbook about policies	employee letters, verification, HR	To request for an employee verification letter: Log in to the self service portal, navigate to the Service Catalog > Human Resources (HR). Click Verification of Employment Letter. Click Submit Request. I found the following articles that provide information about the policies and procedures you need to be aware of. <Article 1> <Article 2> <Article 3>

Update employee information

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the update employee information use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to update your personal information in the HR records.	BMC Helix Virtual Agent	Update personal information: I want to update my correspondence address. Address change Update address I want to update my surname in the records. How can I do that? I want to update my emergency contact information. Please help me do that. I want to change my name in the records. I want to update my marital status in the company records. How to do that?	employee information, verification, HR, update	Here's how you can update your correspondence address in our records: Log in to the self service portal, navigate to the Service Catalog > Human Resources (HR). Click Employee Self Service (Personal Info). In the Comments field, enter the new address you want to update in the records. Click Submit Request.

Request information about the Education Assistance Plan

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the Education Assistance Plan (EAP) use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to know about the Education Assistance Plan (EAP).	BMC Helix Virtual Agent	I need information on how to claim reimbursement under the Education Assistance Plan (EAP). I need more information on Education Assistance Plan (EAP). I have completed a certification course. How can I claim the amount under the EAP? What is Education Assistance Plan? How do I know my eligibility for the Education Assistance Program? I have submitted my EAP claim. When will the payout happen?	education assistance program. EAP, claim, reimbursement, employee information, training, certification	The Education Assistance plan provides education assistance to all fulltime employees, towards payout of the expenses for pursuing higher education that supports their Professional and Career Development needs and to help them bring additional value to the company and further strengthen the business of the company. Learn more about the program here <link to the article>. To submit a claim under EAP: Log in to the <portal> and click the EAP tab. Click New and fill the EAP Reimbursement Claim form. Upload necessary documents such as the course fee receipt and the certificate. Click Submit. For more information, see <link to the article>.

Request information about business travel insurance

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the business travel insurance use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want to know about business travel insurance.	BMC Helix Virtual Agent	I have a question about Business Travel Insurance. What is covered under business travel insurance? Where can I read about the travel insurance? Is the travel insurance amount different for different countries? How do I file a claim if something goes wrong during my business trip? Does business medical travel insurance cover pre-existing medical conditions?	business, travel, trip, international_travel, insurance, medical_insurance, travel_insurance	Hello! Here's what I found regarding business travel insurance. <article 1> <article 2>

Request information about career performance and goals

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the career performance and goals use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want information about your career goals and performance.	BMC Helix Virtual Agent	I have a question about my career performance goals. Need assistance with performance goals, development goals, self assessment. Where can I read about the self assessment metrics? Performance goals I can't update my development goals on the portal. What should I do? I need to change the goals added for this year. How do I do that?	employee, goals, development, career, performance, HR	Hello! I found the following articles regarding your question about career development. <article 1> <article 2> To change the development goals for this year: Log in to the Career Development portal. Navigate to Career and Performance > Career Development. Edit the goal you want to modify, update the goals, and click Save.

Request information about temporary relocation

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the temporary relocation use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want information about temporarily relocating a new country for work assignment.	BMC Helix Virtual Agent	I want to know the legal implications of working in a different country temporarily. How will my payroll be handled while I temporarily work in a different country? Need information about temporarily working in a new country.	employee, temporary, relocation, work, travel, visa, payroll, HR	Hello! I found the following articles regarding your question about temporary relocation. <article 1> <article 2>

Request information about medical insurance

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the medical insurance use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want information about the medical insurance policies applicable to your country/region.	BMC Helix Virtual Agent	I need information on how to claim the hospitalization expenses. How to avail Cashless Hospitalization? Medical insurance policy Can I claim OPD charges? What's covered in the medical insurance policy?	employee, HR, medical, insurance, policy, hospitalization, claim, reimbursement	You can refer to the Medical Insurance policy available on <portal>. The policy will provide you with all details pertaining to your eligibility, coverage, cashless hospitalization, claim process etc.

Request information about leave policy

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the leave policy use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want information about the leave policies applicable to your country/region.	BMC Helix Virtual Agent	I need information about the leave policies pertaining to <my region>. Can I apply for two types of leaves in a single request? Will weekends be counted if I apply for leaves on a Friday and the subsequent Monday? How many sick leaves do we get in a year? How many leaves can I carry forward to the next year? Can I encash my leaves?	employee, HR, policy, leave, time off	For information pertaining to the leave policies specific to your region, you can go through the Intranet link first to check for information pertaining to your benefits under Time Management: HR <region>. If you are unable to find the required information then please click on Request Now to submit your query/ request.

Request information about baby blanket program

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the baby blanket program use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want information about the baby blanket program or you want to avail the baby blanket benefits.	BMC Helix Virtual Agent	I need information about the baby blanket program. Am I eligible for the baby blanket program? I want to avail the baby blanket benefit. Can you help me with the process? What documents do I need to submit to avail the baby blanket benefit? Is there a deadline to avail the baby blanket benefit after the birth of the baby? I am on my notice period of employment. Can I still avail the baby blanket benefit?	employee, HR, policy, baby blanket, benefit	Congratulations on your newest family member! If you wish to avail the Baby Blanket for your new born: Log in to the <portal> and navigate to Benefits - <region>- Baby Blanket Program. Submit the <form> with all the required details. You should get a confirmation that the details have been saved. You can also check the submitted details under the Requests Submitted tab on the same page. The Baby Blanket gift hamper will be delivered within 10 working days from the receipt of the employee request form.

Finance

The following tables provide sample user prompts you can use for the finance use cases.

Request for Field Incentive Comp Claims

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the Field Incentive Comp Claims use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user, you want to submit a claim, check the status of your claim, or report an issue with the claim.	BMC Helix Virtual Agent	Submitting a claim How do I submit a field incentive compensation claim? What documents do I need to provide with my claim? What is the deadline to submit a claim?	field_incentive, claim, request, payment, eligibility	To submit a field incentive compensation claim, follow these steps: Log in to <portal> with your company credentials. Navigate to the Submit Claim section and fill out the form with necessary details. Upload any necessary supporting documents for your claim. Review the form and click Submit. You can track the status of your claim in the My Claims section of the <portal>.
		Tracking a claim request How can I check the status of my submitted claim? Can I check the status of my claim online?		To check the status of your submitted field incentive compensation claim, follow these steps: Log in to the <portal> and navigate to My Claims Look for your specific claim with the claim number to check if it’s Pending, Approved, or Denied. Click on the claim for more details, including any comments or notes from the review team. If you need further assistance or have specific questions about your claim, you can contact the HR or Finance team at <contact email>.
		General support What are some common reasons claims are denied? How do I make changes to my claim request? I made a mistake in my claim request. Can I update it? Am I eligible for a field incentive compensation claim? When can I expect payment of my approved claim request? I need more information about the field incentive compensation claim policy. Who should I contact to know more about it? What should I do if I disagree with the decision on my claim?		Claims for field incentive compensation can be denied for several reasons. Here are some common ones: Incomplete information Ineligibility Insufficient supporting documents Crossed deadline Policy violations If you have any questions about a specific denial or need guidance on how to resubmit your claim, please reach out to the HR or Finance team at <contact email>.

Request information about Provident Fund

Use the sample user prompts and keywords listed in the following table for an accurate and reliable output for the provident fund use case:

Context	User interface	Sample user prompts	Keywords	Sample output
As an end user (employee), you want information about your provident fund account or transfer of the amount, or withdrawal of your amount.	BMC Helix Virtual Agent	I want to know the procedure to withdraw my provident fund amount. Can you help me with that? How can I check the amount accumulated in my provident fund account? Can I transfer my previous company's provident fund to this account? I want information about provident fund. Do you have any article I can refer to?	employee, request, services, support, provident fund, amount, transfer, withdrawal	Sure! I can help you with that. Visit the <intranet> and click Compensation > Provident Fund. Click FAQs about Provident Fund for information about provident fund, withdrawal and transfer policies . If you still need further assistance, you can submit a ticket.