Use cases
Use case | Business value | User | Products used |
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End users resolve their issues on their own by referring to knowledge articles, online technical documentation, videos, tutorials, and so on. |
| BMC Helix Digital Workplace | |
End users can access a single catalog to submit service requests related to different departments, such as HR and IT. |
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End users can access BMC Helix Digital Workplace from a device of their choice. If you use it for a conversational experience, your end users can also request services and check the knowledge articles from different chat channels such as Microsoft Teams. |
| BMC Helix Digital Workplace | |
End users work on single tasks from BMC Helix Business Workflows that are assigned to them by managers or team leaders. They save time by viewing and completing their To-dos without moving away from the end-user console. |
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End users get targeted answers to their queries related to service requests, approvals, or from the referenced knowledge articles by leveraging BMC HelixGPT. |
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End users can find articles from BMC Helix Knowledge Management by ComAround. |
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Automate routine and repetitive tasks so that your service agents can focus on strategic initiatives and unique requests that need manual intervention. |
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