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This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

Statement of direction: End-of-life for BMC TrueSight Operations Management integration features

BMC Helix announces that BMC TrueSight Operations Management integration capabilities in BMC Helix Digital Workplace will be discontinued. 

Warning

Important

While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC Helix cannot guarantee that the intentions stated as follows are final and binding. 

Background

BMC TrueSight Operations Management reached its end of support on March 31, 2025. For more information, see End of Life Notification: TSOM & Sentry for TSOM.

As a result, the service health monitoring capabilities previously available in BMC Helix Digital Workplace through integration with BMC TrueSight Operations Management are discontinued starting with version 25.2.

Statement of direction

Starting with version 25.2, BMC Helix Digital Workplace no longer supports integration with BMC TrueSight Operations Management for displaying service availability information. Additionally, the BPPM pluggable provider is no longer functional.

To continue displaying service availability data, we recommend transitioning to the Service Health API. You can download the API documentation as a zip file: service-health-v1-api.zip.

 

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BMC Helix Digital Workplace 23.3