Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Status updates and notifications from BMC Helix Digital Workplace

BMC Helix Digital Workplace enables users to quickly see the status of important services. Giving users the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.

With BMC Helix Digital Workplace, users can receive the following notifications when important events occur:

  • In-app notifications—are bell notifications
  • Push notifications—are sent to mobile devices
  • Email notifications

By default, notifications in BMC Helix Digital Workplace are turned off.

To receive in-app and email notifications, users must enable them in user preferences. For details about how to enable notifications in user preferences, see Configuration-options-for-the-end-user-console.

To receive push notifications, users must enable this option on their mobile devices.


Related topics

Configuring-email-notifications

Creating-broadcasts

Adding-broadcasts in the BMC HR Case Management documentation

Notification events and types of notifications

The following table describes the events for which notifications are sent to end users and the types of notifications that can be sent for each event:


Important

On Android devices, end users receive push notifications in a Progressive Web App (PWA). To view the details of a web notification, an end user must be logged in to BMC Helix Digital Workplace and have BMC Helix Digital Workplace opened in an active Chrome window. To receive web notifications in the PWA, end users also need BMC Helix Single Sign-On-enabled BMC Helix Digital Workplace for security reasons.

On Apple iOS devices, push notifications are sent only if the BMC Helix Digital Workplace administrator re-signs the BMC Helix Digital Workplace iOS wrapper application with an Apple push notification certificate.