Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Administering


As an administrator, you enable and maintain BMC Helix Digital Workplace services for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.

Related topics

Enabling-self-service-in-an-organization

Creating-and-managing-the-service-catalog

The following table describes the administrative activities that you can perform:

Action

Reference

Create user accounts, grant access, and assign administrator permissions.

Enable users to access the application via different devices.

Customize the application UI that best suits your needs.

Manage what your users can and cannot do, manage your user data, and rectify any inappropriate activities.

Implement an efficient approval process for your Catalog services.

Enable users to interact with the application in their preferred languages.

Notify users about important updates such as worldwide events, status of a service, and so on.

View the number of users who log in to the application, view their activities, and collect and analyze the usage data.

Configure the search results based on the source and conversational language.

Categorize HR and IT services for better findability and ease of use.

Update the valid attachment size and type.

Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*