Setting services and bundles to unrequestable

To prevent end users from requesting these services and bundles, you can set services and bundles to unrequestable. You might need this feature when a service or a bundle is undergoing changes, and when you plan to make it available at a future time.

To set a service or bundle to unrequestable

In BMC Helix Digital Workplace Catalog, open a service for editing (see Adding-and-updating-services).
Click Version Options, and select Unrequestable in the Service Options panel.

When a service or bundle is set to Unrequestable in BMC Helix Digital Workplace Catalog, it cannot be requested in the BMC Helix Digital Workplace end user console, and the Add to Cart and Request Now buttons are not displayed in the details for that service.

The following message is displayed when an end user opens an unavailable service:

The following message is displayed when an end user opens an unavailable bundle:

To filter unrequestable bundles and services

Open the Service Management > Revision History.
Click Filter, and select the Unrequestable status.
The list of unrequestable services and bundles is displayed.

Unrequestable services required in bundles

Setting a service to Unrequestable in BMC Helix Digital Workplace Catalog affects all published bundles that include this service as follows:

If the service is set to Required in the bundle, the associated bundles become unavailable.
If the service is not set to Required in the bundle, the associated bundle is available, but the unavailable service in the bundle is not added to the request, and the following message is displayed:

Important

To make a bundle available for the request, make all services required in this bundle requestable again, and set the bundle to requestable again.

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.