Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Designing a workflow to send notification

Catalog administrators might need to create workflows to send notifications to defined recipients. They can use any of the following actions to send notifications:   

  • Send In App Notification—To display a notification on the dashboard of a BMC Helix Digital Workplace Catalog administrator.
  • Send Email—To send an email to any email address.

Related topics

Workflow-designer-elements-overview

Remedy-connector

Sending in app notifications

You can insert the Send In App Notification element anywhere in a workflow, and specify the following input parameters:

  • Receiver—User who receives the notification.
  • Title—Summary of the notification.
  • Content—Content of the notification. 

The following workflow shows an example of how the Send In App Notification action can be used.

SendInAppNotif.png

In this example, hannah_admin is the login ID of the user who receives a notification when an external Remedy system executes the Get Entry by Query action.

The notification sent to hannah_admin includes the following details specified in the Send In App Notification action:

  • Get Entry By Query title—Specified in the Title field.
  • The JSON output generated from the Get Entry by Query—Specified in the Content field.

GetEntryByQuery2002.png

Sending emails

You can insert the Send Email element anywhere in a workflow, and specify the following input parameters:

  • Receiver—Email address of a user who receives the email 

    Tip

    You can specify only one email address at a time. To send notifications to multiple users, use a multi-instance loop with a comma-separated list of email addresses. Alternatively, you can use your email client to create a distribution list. For more information, see Processing-data-sequentially-and-in-parallel.

  • Title—Subject of the email
  • Content—Body of the email
    To create a new line in the email, use a New Line variable or a STRIPHTML ("TEXT FROM THE FIRST LINE<br>TEXT FROM THE SECOND LINE") function. For a Service Broker Context variable, use two STRIPHTML functions without <br>.

The following workflow shows an example of how a Send Email action can be used.

SendEmail.png

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.