Space banner This documentation supports the 20.02 version of BMC Digital Workplace Basic.To view the latest version, select the version from the Product Version menu.

Updating the attachment settings for service requests

You can update the attachment settings such as types and sizes through the tenant configuration utility. These attachment settings are stored in a database.

Related topics

Support-for-service-request-definitions-from-BMC-Service-Request-Management

Decreasing-traffic-load-by-disabling-request-attachments


To update the attachment settings in the tenant configuration utility for BMC Digital Workplace

  1. Open the command line on either Linux or Windows.
  2. Run either the set_attachmentSettings.sh (Linux) or set_attachmentSettings.bat (Windows) scripts. 
  3. Update the attachment settings. 

To prepare the tenant configuration utility, see Configuring-multitenancy.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*