Orientation
Product overview
BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently. For highlights of the supported capabilities, see Use-cases.
BMC Digital Workplace is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how BMC Digital Workplace is configured.
Employees can use any supported mobile device or desktop browser for self service, to enter trouble tickets, and to contact IT.
Depending on your product role, you will use the following components:
Component | Description | Users who can access the component | URL to the component |
|---|---|---|---|
BMC Digital Workplace end user console | Enables end users to submit requests and find self-help resources. If the Advanced version is installed, users can also reserve meeting rooms, view location maps, schedule help desk appointments, and more. | End users | https://BMCDWPServer:portNumber/dwp/app |
BMC Digital Workplace Admin console | Enables administrators to enable and configure features (such as the newsfeed and sections in the catalog). If you are using BMC Service Request Management, you can use your existing service requests and knowledge articles. Or, you can start with the service requests in the starter kit. If the Advanced version is installed, you can also set up locations, help desk appointments, and more. | BMC Digital Workplace administrator | https://BMCDWPServer:portNumber/dwp/admin |
BMC Digital Workplace Catalog console | Enables service catalog administrators to design services that external systems fulfill. Separate catalog can be unified in a single service catalog. This console is installed with the Advanced version. |
| https://BMCDWPCatalogServer:portNumber/myitsbe |
Product roles
BMC Digital Workplace includes both administrator and end-user roles.
Administrator
Administrators enable and configure features in BMC Digital Workplace, such as the newsfeed and sections in the catalog. They access BMC Digital Workplace through the Digital Workplace Admin console.
End user
End users use the BMC Digital Workplace client applications for self-service and to place requests. They access BMC Digital Workplace through client applications.
Product documentation
The BMC Digital Workplace documentation helps both new and experienced users implement and use this product. Based on your role, the following sections of the documentation are recommended:
Role | Documentation sections |
|---|---|
New users | |
Administrators responsible for deployment | |
BMC Digital Workplace administrators |
All users should view and set up a watch on the Release-notes-and-notices page for the latest product information and documentation updates.
The FAQs-and-additional-resources page answers questions about the product and directs you to other resources for getting information about this product.
When working in the product, administrators can use context-sensitive Help to find the appropriate documentation topic.
In the BMC Digital Workplace Administration console, Help is available in the menu below your profile name.
