Limited support This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments. Click here to view the documentation for the current version.

Mapping satisfaction surveys to service requests in BMC Digital Workplace


Single-question surveys created in BMC Service Request Management are available for mapping to service requests in the BMC Digital Workplace Admin console. As a BMC Digital Workplace administrator, you can map the available surveys to one SRD at a time. You can map the same survey to multiple SRDs separately. Once mapped, the surveys are synchronized with SRDs in BMC Service Request Management.

Related topics

Satisfaction-surveys

Setting-up-service-requests-through-BMC-Service-Request-Management

Support-for-service-request-definitions-from-BMC-Service-Request-Management

Before you begin

To map satisfaction surveys to service requests in BMC Digital Workplace

  1. In the BMC Digital Workplace Admin console, go to Service Requests > Surveys.
  2. Enable the surveys feature.
  3. To map a survey to a service request, perform the following steps:
    1. Select a category from the SRD Categories list.
    2. Select an SRD from the Available requests list.
    3. Select a survey from the drop-down list under Select configuration.
      MappingSurveysToSRDs.png
  4. Save your changes.
    When you have mapped surveys to SRDs, end users receive notifications with surveys when their service requests become completed. For more details about survey notifications, see Configuring-status-updates-and-notifications.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*