Creating and managing the service catalog

Related topics

As an administrator for BMC Digital Workplace or BMC Digital Workplace Catalog, you can populate the service catalog for your organization and configure the application to best suit your needs.

The following table describes the tasks that you can perform to populate the service catalog:

Action	Console used	Reference
Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources.	Admin	Setting-up-sections-in-the-Catalog
Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Digital Workplace console.	Admin	Configuration-example-of-replacing-the-Request-Entry-Console-in-BMC-Service-Request-Management
Display items such as services and knowledge articles from BMC Service Request Management in BMC Digital Workplace.	Admin	Service-requests-from-BMC-Service-Request-Management
Create an enhanced service catalog by passing information from a service request to an external system.	Catalog	Connecting-your-catalog-to-external-systems
Review the process of creating an enhanced catalog in BMC Digital Workplace Catalog and publishing them to BMC Digital Workplace.	Catalog	Enhanced-service-catalog-process-overview
Create enhanced catalog items in BMC Digital Workplace: Create services and bundles Create service categories and service templates Approve and publish services and bundles Import and export external services Import external service categories Build workflows for service fulfillment Build questionnaires for service fulfillment	Catalog	Building-enhanced-service-catalogs
Configure virtual marketplaces to entitle enhanced catalog items to end users.	Catalog	Entitling-end-users-to-services-bundles-and-banners
Create promotional banners in BMC Digital Workplace Catalog and configure them to be displayed in BMC Digital Workplace.	Catalog	Creating-promotional-banners
Check the status of enhanced service requests in the BMC Digital Workplace Catalog console.	Catalog	Reviewing-the-status-of-service-requests
Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management.	Admin Catalog	Setting-up-surveys
Review the tutorials to create example service bundles.	Catalog	Tutorials-creating-service-bundles

Creating and managing the service catalog

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