This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS). To view an earlier version, select the version from the Product Version menu.

Administering

As an administrator, you enable and maintain BMC Digital Workplace services for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.

Related topics

Enabling-self-service-in-an-organization

Creating-and-managing-the-service-catalog

Connecting-your-catalog-to-external-systems

As an administrator, you enable and maintain BMC Digital Workplace (and BMC Digital Workplace and BMC Digital Workplace Catalog, the SAAS versions) for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.

The following table describes the administrative activities that you can perform:

Action

Reference

Create user accounts, assign roles to users, and provide user access to subcatalogs.

Provide rich profiles and categories for Catalog items, bundles, and promotional banners to users.

Decide the features that your users can leverage and the actions that they can perform on their service requests.

Enable users to search for the enhanced Catalog items by entering multiple words.

Get insights into the frequently requested services, service costs, trending services, and so on.

Enable users to stay up-to-date about their request status, any local or worldwide service issue, and so on.

Understand how you can provide your services to multiple customers and manage them efficiently.

Enable a credit-based pricing system for your customers and also set up a credit balance for each customer.

Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).