BMC Digital Workplace Catalog test methodology

This topic provides the following information:

• • Test case
  • Workload
  • Catalog Page Configuration
  • Data volume

Test case

End-user response times were captured for key actions with 100-ms latency in a test case that was simulated for workload of 500 concurrent DWP users and 10 concurrent DWP Catalog Admin users with Single BMC Digital Workplace Catalog Server.

Details of use cases and steps are listed under BMC-Digital-Workplace-Catalog-definition-of-performance-benchmark-use-cases.

The following table lists key actions for which end-user response time was captured:

Application

Actions

BMC Digital Workplace Catalog

Log in (landing as Catalog Page) Search BMC Digital Workplace Catalog offering Search knowledge article under Catalog page Select knowledge article having 15+ related articles Search Remedy SRM offering View All link Catalog section having 100 Native DWP Catalog offerings View All link Catalog section having 400 Remedy SRM's View All link Catalog section having 29 Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Small icons View All link Catalog section having 189 Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Large Icons Browse Category having 200 DWP Catalog native services mapped to it Select Remedy SRM service offering (imported via Remedy Connector) Loading of Request Now page Submit Remedy SRM service request Select native service offering Loading of Request Now page for native service offering Submit native service request Select bundle native offering Loading of Request Now page for bundle native offering Submit bundle service request Submit Rating/Review Edit Review Add Native Digital Workplace Catalog offering to cart Remove Native Digital Workplace Catalog offering from cart Go to My Activity > All tab. Add comments Approve request Search with request ID on My Activity page Open service request having approvals Filter Past Events Go to My Stuff Go to Service Health Open Service Go to Location tab Open Location

Single-user response times were captured for key actions for different types of Digital Workplace Catalog Admin users under no load at 100-ms latency.

Application	Type of User	Page	Action
BMC Digital Workplace Catalog console	Admin	Login	Log in to Admin Console
		Services	Go to Services Search Service Go to Publish tab Unpublish a service > Submit Delete a service > Delete Enter details and create new service Save service Approve and publish service Create bundle Save bundle Approve and publish bundle
		Categories	Go to Categories Create new category Delete category
		Entitlements	Go to Entitlements (virtual marketplaces) Create new virtual marketplace Add attributes Load other fields Save custom groups Load users Select and add users Loading of Catalog services
		User Roles	Go to User Roles Click Add User Select users and add Delete user
		Banners	Go to Banners Published tab Enter name and create banner Publish Tab Archive Tab
		Templates	Go to Templates Save templates
		Workflows	Open Workflow Edit Workflow Save Workflow

Workload

The nominal workload environment was defined by the distribution of concurrent users and transaction rates among the test scenarios. This workload was used as the baseline for consistent benchmarking of the performance and scalability of the BMC Digital Workplace Catalog application.

The following table describes the workload distribution for BMC Digital Workplace Catalog test scenarios:

Table

Workload distribution for BMC Digital Workplace (DWP) Catalog

Digital Workplace end user scenario	Percentage of total concurrent users	Transaction rate (per user per hour)
Browsing Catalog	10%	7
Create native Digital Workplace Catalog service request	15%	4
Create Remedy SRM Digital Workplace Catalog service request (via Remedy Connector)	20%	4
Create native Digital Workplace Catalog bundle request	5%	4
Browsing of My Activity	20%	2
My Stuff	5%	3
Search	20%	7
Location Tab	5%	3

Digital Workplace Catalog Admin scenario	Percentage of total concurrent users	Transaction rate (per user per hour)
Create new service offering	2% of DWP Catalog total end users	3

The following table describes the projected executions for BMC Digital Workplace Catalog with a given number concurrent users in an hour.

Table

BMC Digital Workplace Catalog executions

Digital Workplace end user scenario	Number of users	Number of transactions
Browsing Catalog	50	350
Create native Digital Workplace Catalog service request	75	300
Create Remedy SRM Digital Workplace Catalog service request (via Remedy Connector)	100	400
Create native Digital Workplace Catalog bundle request	25	100
Browsing of  My Activity	100	200
My Stuff	25	75
Search	100	700
Location Tab	25	75

Digital Workplace Catalog Admin scenario	Number of users	Number of transactions
Create new service offering	10	30

Catalog Page Configuration

The following table summarizes the Digital Workplace Catalog page configured during the test executions:

Table

BMC Digital Workplace Catalog Page Configuration

Section	Number of items/offerings
Native DWP Catalog service offerings	100
Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Small icons	29
Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to) - Large icons	189
Native DWP Catalog Bundle offerings	8
Remedy SRMs	400
SRM service offering (imported via Remedy Connector)	3
How-to resources	20
Quick links	20

Data volume

The following table summarizes the base application data volume in the BMC Remedy AR System and Service Broker database prior to starting the tests:

Table

Data volume for BMC Remedy AR System

Application	Description	Number of entries
BMC Service Request Management	Application object template (AOT)	474
	Process definition template (PDT)	491
	Navigational category	17
	Service request definition (SRD)	706
	Entitlement rules	52
	SRD for create service request with 6 questions mapped to 2 incident fields	1
	SRD for create service request with 6 questions but no mapping	1
	Service requests	109861
BMC Service Request Management - Work Orders	Work orders	26173
BMC Incident Management	Incidents	105900
BMC Change Management	Change requests	19306
BMC Problem Management	Problems	10000
BMC Atrium CMDB and Foundation	Companies	128
	Site	298
	Org	96
	Support groups	94
	Total end users	5107
	Total support users	2316
	Support functional roles	12817
	People permission groups	38492
	CIs and relationships (total)	255358
	Business service CIs	187
	Assignment configuration	314
	Service targets	1045
	CIs attached to end user	23628
BMC Knowledge Management	Knowledge articles	12072

 

The following table summarizes the DWP Catalog database data volume prior to starting the tests:

Table

Data Volume for DDWP Catalog

Output	Number of entries
Service request	82484
Virtual marketplaces	35
Service review	8861
Service rating	8865
Admin users	200
Asset managers	5
End users	7630
Workflows	5270
Services	14166
Categories	145
Banners	54
ServiceServiceCache	14166
ServiceDay2Action	806
ServiceTranslation	1262