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Building conditional questionnaires


Catalog administrators and internal service suppliers apply conditions in a questionnaire, so that questions displayed in a service request are based on the user's responses to previous questions.

To add a condition to a question

You can add conditions to questions with fixed responses (check boxes, drop-down lists, multi-select drop-down lists, radio buttons, and toggles). You cannot add conditions to questions with dynamic responses (set by Map to Form or by Map to Dataset).

  1. Add the question that determines whether another question will be displayed.
    For example, Computer type is a process question that displays a single-select list of two choices: Laptop and Desktop.
  2. Add the conditional question.
    For example, Would you like an external monitor is a created question that also displays a single-select drop-down question.
  3. Add the condition to the first question.
    For example, for Computer type, click Add Condition, select Laptop, and then click Add Condition

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  4. Link the second question to the condition in the first question.
    For example, to link Would you like an external monitor to show after the user chooses Laptop for Computer type, click icon-questions-link.png, and then click the Laptop response condition.

    Warning

    Note

    If there are multiple pages in a questionnaire, both conditional questions must be placed on the same page.

After this procedure is complete, in this example a user is shown a question Computer type. If the user selects Laptop, the user is next shown the question Would you like an external monitor? However, if the user selects Desktop, the question about the external monitor is not displayed. 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Digital Workplace Advanced 18.02