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Creating service questionnaires

Service catalog administrators and internal service suppliers can create question forms for BMC Digital Workplace users to complete when submitting requests. Questionnaires share a many to one relationship with workflows. Different services can display unique question sets which are associated with the same workflow. Be aware that when you delete a workflow, all questions associated with that workflow are deleted as well.

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Note

BMC Digital Workplace Catalog provides the ability to add service questionnaires in multiple languages. You can publish service questionnaires and their translations for end users in different locales. For more information, see Localizing-catalog-items.

Questionnaires for SRDs imported from BMC Service Request Management

If you import an SRD from BMC Service Request Management, the questionnaire is automatically populated from BMC Service Request Management. You can view, edit questions, and add new questions. For imported questions, you cannot modify queries. However, for new questions, you can use the expression builder to create queries.

Actions created in BMC Service Request Management are not displayed on the Actions tab. You cannot add new actions or triggers. Although they are not displayed in the question designer, existing actions and triggers from the imported SRD will run when the user completes the questionnaire.

Note

If you delete a question or a response that is used by an action trigger of the imported SRD, the trigger will no longer work and will no longer populate the response to a question.

Questionnaires for native services

Follow the links in this table to learn how to create questionnaires for native services:

Task

Reference

Access the Question Designer and to learn how to use it

Create selection menus for question responses

Configure conditions for questions

Configure a questionnaire to share user responses between multiple services in the same cart

 

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