Administering
This section provides information about tasks that a system administrator must perform to configure and administer Track-It!.
Configuring application settings
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Addressing data privacy requestsApplying a license fileConfiguring change managementConfiguring emailConfiguring system settings
Managing users
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Creating and managing groupsCreating and managing requestorsCreating and managing technicians
Managing scheduling
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Managing lookups
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Configuring values for a Help Desk lookup fieldCreating and managing activity codesCreating and managing departmentsCreating and managing locations
Managing categories
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Configuring support specialists
Managing priorities
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Calculating duration from a priority (2020 Release 02)Creating and managing priorities
Managing authentication
Managing assets
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Configuring asset managementConfiguring values for an Asset Management lookup field
Working with BMC Client Management
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Defining credentials to deploy an agent on assetsDetermining the primary owner of an asset
Configuring Software License Management
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Creating and managing license sources (2021 Release 02)
Using Track-It! utilities
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Configuring form definitions
Configuring business rules and SLAs
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Configuring Business RulesConfiguring job monitor settings
Configuring Self Service
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