This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches.
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| | The following updates have been made in Patch 3 of BMC Remedyforce 20.17.01: Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues. Additional supported browsers and integration: - Browser:
- Mozilla Firefox 53.0.2
- Google Chrome 58.0.3029.110
- Microsoft Edge 25.10586.672.0
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| | The following updates have been made in Patch 2 of BMC Remedyforce 20.17.01: Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues. Additional supported browsers and integration: - Browser:
- Mozilla Firefox 52.0.2
- Google Chrome 56.0.2924.87
- Microsoft Edge 25.10586.672.0
- Integration:
- BMC Real End User Experience Monitoring Software Edition 10.7
- TrueSight Operations Management 10.7
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| | The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.17.01: For information about issues corrected in this patch, see Known-and-corrected-issues. |
| | The following updates have been made in Patch 1 of BMC Remedyforce 20.17.01: Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues. Additional supported browsers and integration: - Browser:
- Integration:
- BMC Atrium Configuration Management Database 9.1 Service Pack 2
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| | Enhancements available in BMC Remedyforce 20.17.01 (Winter 17): - Self Service 3.0 is generally available
- Remedyforce UI enhancements
- Ability to highlight new incidents and service requests in Remedyforce Console list view
- Ability to customize the Remedyforce list view columns
- Hiding the Salesforce sidebar on the Remedyforce Console
- Assign to me option for Incidents and Service Requests on the Remedyforce Console
- SmartView on the Remedyforce Console forms
- Displaying Activity Feed on the Remedyforce Console forms
- Enhancements to the type ahead functionality
- Displaying the full name for the Client ID field
- Embedding videos in knowledge articles
- Remedyforce discovery enhancements
- Reconciliation of CMDB records - BETA
- SmartSync - BETA enhancements
Known and corrected issues in BMC Remedyforce 20.17.01 (Winter 17): For information about issues that are known and corrected in this release, see Known-and-corrected-issues. |
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