Note This documentation supports the 20.15.02 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Service request management

Clients submit service requests by using Self Service. System administrators can configure a queue to which all submitted service requests are assigned.

The following topics are provided:

 

Note

If your system administrator has enabled the integration between BMC Remedyforce and BMC FootPrints Asset Core, and you are a valid BMC FootPrints Asset Core administrator, you can create service requests that require operational rule deployment. For more information, see Tasks-in-a-BMC-Client-Management-integrated-environment.

 

Related topics

Working-with-records

Linking-to-records-of-other-modules

Keyboard-shortcuts-in-the-Remedyforce-Console

 

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