Keyboard shortcuts in the Remedyforce Console

Based on your keyboard layout, you can use specific keyboard shortcuts for performing a few common actions on the Remedyforce Console, Incident Console, and Task Console tabs. The same keyboard shortcuts are applicable for the languages and browsers that are supported by BMC Remedyforce.

This section contains the following topics:

• Default keyboard shortcuts
• Alternate keyboard shortcuts

Default keyboard shortcuts

The following table describes the default keyboard shortcuts that are supported on the different tabs on the Remedyforce Console:

Alternate keyboard shortcuts

If you want to use alternate keyboard shortcuts for shortcuts that include number keys, you may enable alternate keyboard shortcuts by performing the following steps:

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Application Settings tile, and from the menu select General Application Settings.
3. Select the Enable a different set of keyboard shortcuts in Remedyforce Console check box.

If you enable this setting, the keyboard shortcuts that use number keys are replaced with an alternate set of keyboard shortcuts in the Remedyforce Console. All the keyboard shortcuts except the ones that use number keys are the same as default keyboard shortcuts.

The following table describes the alternate keyboard shortcuts that are supported in the Remedyforce Console:

Related topics

Overview-of-the-Remedyforce-Console-tab

Incident-management

Task-management

Problem-management

Change-management

Release-management

Broadcast-management

My-Dashboard-and-QuickViews-management

Deactivating-keyboard-shortcuts