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Information about installing the product.

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Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring-profile-level-permissions-for-new-features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of Remedyforce.

Note

After the automatic upgrade to the latest version, Salesforce sets the Running User of the Remedyforce dashboards to Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring-the-Running-User-of-dashboards-in-Remedyforce.

 

Release schedules

This topic provides the upgrade schedules for the listed Remedyforce release version and its patches.

Last updated: August 16, 2024

Update summary: Added details about the Summer 24 release that is generally available on August 16, 2024.

Product documentation

To access documentation for the Summer 24 release of Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

Remedyforce Hybrid Upgrade/Patch Schedule

  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.

Remedyforce Summer 24 Sandbox and Production Self and Automatic Upgrade

Note:

  • All dates and times listed are Eastern time (New York, USA).
  • We recommend that you do not refresh your sandbox organization during the upgrade window as it excludes your organization from the future upgrades.

 

BMC Remedyforce videos
To view the BMC Remedyforce videos playlist, click here .