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Configuring the Remedyforce Console

The Remedyforce Console tab enables users to manage all records (incidents, service requests, tasks, problems, change requests, releases, and broadcasts) from a single console. Each record opens in a different tab within the Remedyforce Console tab. Users can easily navigate between records without opening multiple windows. The Remedyforce Console tab also provides a dashboard and QuickViews to enable you to retrieve information from the BMC Remedyforce database, view a key set of data in one place, and to monitor metrics regularly.

For more information about the benefits of using the Remedyforce Console tab, see Overview-of-the-Remedyforce-Console-tab.

The following topics are provided:

Note

For new installations of BMC Remedyforce, the Remedyforce Console tab is enabled out of the box. In this case, you do not have to perform the steps that are described in Enabling-the-Remedyforce-Console-tab. However, if you are upgrading from a earlier version of BMC Remedyforce to version 20.14.01 or later, you must manually set up and enable the Remedyforce Console tab. For more information, see Enabling-the-Remedyforce-Console-tab.

Related topics

Incident-management

Task-management

Problem-management

Change-management

Release-management

Broadcast-management

My-Dashboard-and-QuickViews-management