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Skill-sets required for BMC Remedy integration

The following table provides information about the skill-sets required for integrating BMC Remedy IT Service Management (BMC Remedy ITSM Suite) with BMC Release Process Management and for using automation scripts (in steps) for performing your deployment tasks.

Functions

Skill-sets

Installation of  BMC Remedy ITSM Suite

  • Knowledge about using the the installation wizard for performing the installation is required.
  • Programming knowledge about using the BMC Remedy AR System (using forms and filters) is required for performing any customizations.

Configurations in BMC Remedy ITSM Suite

Operational knowledge of BMC Remedy AR System is required.

Installation of BMC Atrium Orchestrator

Operational knowledge of BMC Atrium Orchestrator is required.

Configurations in BMC Atrium Orchestrator

  • Operational knowledge of BMC Atrium Orchestrator is required.
  • Knowledge of BMC Remedy AR System forms is required for customizations of any field labels or field values.

Configurations in BMC Release Process Management

Operational knowledge of BMC Release Process Management is required.

Customizations of automation scripts in in BMC Release Process Management

  • Operational knowledge of BMC Release Process Management is required.
  • Programming knowledge of working with Ruby scripts is required.
  • Programming knowledge of BMC Remedy AR System to modify queries is required.

Sanity check of the integration performed

Operational knowledge of BMC Release Process Management is required.

 

 

 

 

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BMC Release Process Management 4.6