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Skill-sets required for BMC Remedy integration

The following table provides information about the skill-sets required for integrating BMC Remedy IT Service Management (BMC Remedy ITSM Suite) with BMC Release Process Management and for using automation scripts (in steps) for performing deployment tasks.

Functions

Skill-sets

Installation of  BMC Remedy ITSM Suite

  • Knowledge of using the installation wizard for performing the installation
  • Programming knowledge of using the BMC Remedy AR System (using forms and filters) for performing any customizations

Configurations in BMC Remedy ITSM Suite

Operational knowledge of BMC Remedy AR System

Installation of BMC Atrium Orchestrator

Operational knowledge of BMC Atrium Orchestrator

Configurations in BMC Atrium Orchestrator

  • Operational knowledge of BMC Atrium Orchestrator
  • Knowledge of BMC Remedy AR System forms for customizations of any field labels or field values.

Configurations in BMC Release Process Management

Operational knowledge of BMC Release Process Management

Customizations of automation scripts in BMC Release Process Management

  • Operational knowledge of BMC Release Process Management
  • Programming knowledge of working with Ruby scripts
  • Programming knowledge of BMC Remedy AR System to modify queries

Sanity check of the integration performed

Operational knowledge of BMC Release Process Management

 

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BMC Release Process Management 5.0.07