Troubleshooting
Consult the following topics for information about troubleshooting the BMC TrueSight Operations Management product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and diagnostic information.
Presentation Server and Operations Management console troubleshooting
App Visibility Manager troubleshooting
Infrastructure Management troubleshooting
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All the devices in TrueSight Infrastructure Management do not reflect in the Presentation ServerEvents are not cleaned up in the Presentation ServerInfrastructure Management events are pruned earlyThe event count between the Presentation Server and the Infrastructure Management Server do not match
Synthetic TEA Agent troubleshooting
Installation, upgrade, and migration troubleshooting
Logs and error messages
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Access Denied error when running with WebSphereAccess to all devices and groups for the Monitoring Administrator user groupAll the devices in TrueSight Infrastructure Management do not reflect in the Presentation ServerApp Visibility agent for .NET requires Windows 2003 security patchApp Visibility agent installation exits immediately and fails to installApp Visibility component log filesAutomatically discovered application model does not reflect the application structureCannot run different scripts from the same .ltz fileCollecting diagnostics in a zip fileContents of the logsEnabling communication between App Visibility agents and server componentsEnabling SSL 3.0 for App Visibility ManagerError messagesEvents are not cleaned up in the Presentation ServerExecution log requests and managementGenerating a TEA Agent process dumpInfrastructure Management events are pruned earlyjava.security.AccessControlException: Access denied exceptionsLog files for web services that manage Central Monitoring AdministrationPage Not Found error in the consoleRead and write permissions required for Linux installationsRemote client closes while installing or uninstalling Borland Silk Performer Synthetic Transaction Monitoring for BMC SoftwareResolving an unknown applicationSame database instances appears twice in Application ViewSearching in the log viewerThe event count between the Presentation Server and the Infrastructure Management Server do not matchTroubleshootingTroubleshooting App VisibilityTroubleshooting Central Monitoring AdministrationTroubleshooting Infrastructure ManagementTroubleshooting synthetic transaction monitoringTroubleshooting TEA Agent malfunctions using the Windows Procmon utilityTroubleshooting the installation, migration, or upgradeTroubleshooting the integration with BMC Change ManagementTroubleshooting the integration with other BMC productsTroubleshooting the Presentation Server and the Operations Management consoleUnauthorized error in the consoleUnderstanding an unknown node in an automatically discovered application modelUninstalling App Visibility does not delete all filesUpgrading the App Visibility server stops because of database encryption methodTip: For faster searching, add an asterisk to the end of your partial query. Example: cert*