Troubleshooting
Consult the following topics for information about troubleshooting the BMC TrueSight Operations Management product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and diagnostic information.
Presentation Server and TrueSight console troubleshooting
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Access to all devices and groups for the Monitoring Administrator user groupError messagesOn Linux computers, the Presentation Server shuts down on closing the terminalPage Not Found error in the consoleRestoring the earlier version of the Presentation Server if the upgrade fails
App Visibility Manager troubleshooting
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Access Denied error when running with WebSphereApp Visibility agent for .NET requires Windows 2003 security patchApp Visibility agent installation exits immediately and fails to installApp Visibility server installation fails on Linux when the path name contains spacesApplication with agent for Java is corruptedAutomatically discovered application model does not reflect the application structurejava.security.AccessControlException: Access denied exceptionsResolving an unknown applicationSame database instances appears twice in Application View
Infrastructure Management troubleshooting
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All the devices in TrueSight Infrastructure Management are not reflected in the Presentation ServerEvents are not cleaned up in the Presentation ServerInfrastructure Management events are pruned earlyThe default policies do not load successfullyThe event count between the Presentation Server and the Infrastructure Management Server do not match
Synthetic TEA Agent troubleshooting
Installation, upgrade, and migration troubleshooting
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App Visibility agent installation exits immediately and fails to installApp Visibility server installation fails on Linux when the path name contains spacesContents of the logsRead and write permissions required for Linux installationsRemote client closes while installing or uninstalling Borland Silk PerformerSearching in the log viewerTroubleshooting the installation, migration, or upgrade
Logs and error messages
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Collecting diagnostics in a zip fileTip: For faster searching, add an asterisk to the end of your partial query. Example: cert*