This topic describes how to install the App Visibility server components with the installation wizard. You can use the installation wizard, as described in this topic, or perform a silent installation (also called unattended installation), which requires no user interaction during installation and can be deployed over several computers.
The App Visibility server includes the following components:
- One App Visibility portal component
- One or more App Visibility collector components
- One or more App Visibility proxy components
For details about the components, see Installing-the-App-Visibility-server-components.
Perform the following procedures to install the App Visibility server components. For a very small environment or a test environment, you can install the portal, one collector, and one proxy on the same computer. When the App Visibility portal and collector components are installed on the same computer, they share the same database.
For most production environments, you install one App Visibility portal on one computer, several App Visibility collectors (each on a separate computer), and App Visibility proxies on separate computers that are in the network's demilitarized zone (DMZ).
This topic presents the following sections:
Before you begin
Ensure that you have completed all preinstallation tasks.
The App Visibility proxy uses SSL-encrypted beacons and injection requests and therefore requires a KeyStore with a certificate that is trusted by the end users’ browsers. You can import the KeyStore during proxy installation or after installation.
Note
If you have one or more App Visibility server components from an earlier version, and you want to add server components to the same computer, upgrade the earlier components before you install new components.
To install the App Visibility portal
Click here to expand steps.
- On the computer where you want to install the App Visibility portal, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the App Visibility Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. - Select Install App Visibility Portal and then click Next.
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
- (Windows) Default directory: C:\Program Files\BMC Software\App Visibility
(Linux) Default directory: /opt/bmc/App_Visibility
Best practice
On Linux computers, use the default installation directory. Otherwise, you might experience issues related to permissions and access.
On the Portal Configuration page, define the following options and then click Next.
Ensure that the App Visibility portal ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
Enter the following values on the Database Configuration page and then click Next.
Ensure that the port number is available.
- Verify that the information on the Installation Preview page reflects your installation correctly. Click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- If the operating system's host name is incorrect or you want the App Visibility portal to use an IP address to connect to other components, change the host name for communication with the portal.
To install an App Visibility collector
Click here to expand steps.
- On the computer where you want to install the App Visibility collector, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the BMC TrueSight App Visibility Manager Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. - Select Install App Visibility Collector and then click Next.
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
- (Windows) Default directory: C:\Program Files\BMC Software\App Visibility
(Linux) Default directory: /opt/bmc/App_Visibility
Best practice
On Linux computers, use the default installation directory. Otherwise, you might experience issues related to permissions and access.
On the Collector Configuration page, provide the following system connection information and then click Next.
Ensure that the App Visibility collector ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
If you install the App Visibility collector on a computer that does not have an App Visibility portal installation, enter the App Visibility portal connection information, click Test Connection to check communication with the portal, and then click Next.
Click here to expand.
On the Listening Address Configuration page, confirm the address of the computer on which you are installing the App Visibility collector, and then click Next.
Accept the default address that is received from the operating system, or change the default address to the host name or IP address of the computer on which you are installing. App Visibility Manager components use this address to communicate with the component you are installing. Other services that need to access this component, such as a load balancing server, must also use this address.
Enter the following values on the Database Configuration page.
Ensure that the port number is available.
- Verify that the information on the Installation Preview page reflects your installation correctly. Click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- If the operating system's host name is incorrect or you want the App Visibility collector to use an IP address to connect to other components, see Changing-App-Visibility-collector-settings.
To install the App Visibility proxy
Click here to expand steps.
- On the computer where you want to install the App Visibility proxy, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the BMC TrueSight App Visibility Manager Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. - Select Install App Visibility Proxy and then click Next.
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
- (Windows) Default directory: C:\Program Files\BMC Software\App Visibility
(Linux) Default directory: /opt/bmc/App_Visibility
Recommendation
On Linux computers, BMC recommends using the default installation directory. Otherwise, you might experience issues related to permissions and access.
On the Proxy Configuration page, provide the following port numbers and then click Next.
Ensure that the port numbers are available.
- On the Proxy KeyStore Configuration page, choose an import option, and then click Next:
- Import the KeyStore file now:
- Ensure that Import KeyStore file now is selected.
- Select the KeyStore type, JKS or PKCS12.
Enter the KeyStore password, if one exists.
The KeyStore password cannot contain the following characters: | ^ ; " < > ,
- Enter the full path or browse to the location of the KeyStore file.
- Import the KeyStore post-installation or change the protocol to work with HTTP.
If you are installing the App Visibility proxy on a computer that does not have an App Visibility portal installation, enter the App Visibility portal connection information, and then click Next.
Click here to expand.
On the Listening Address Configuration page, confirm the address of the computer on which you are installing the App Visibility proxy, and then click Next.
Accept the default address that is received from the operating system, or change the default address to the host name or IP address of the computer on which you are installing. The App Visibility Manager components use this address to contact the computer on which you are installing.
Note
Ensure that the address is accessible from other components. If you need to change the address after installation, see Changing-App-Visibility-proxy-settings to change the callback.address property.
- Verify that the information on the Installation Preview page reflects your installation correctly. Click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- If the operating system's host name is incorrect or you want the App Visibility proxy to use an IP address to connect to other components, see Changing-App-Visibility-proxy-settings.
To install more than one App Visibility server component
Click here to expand steps.
- On the computer where you want to install the App Visibility portal, launch the installation wizard:
(Windows)
Navigate to ADOPServer\Disk1 and double-click setup.exe.
In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.
- (Linux)
- Ensure that you have set the DISPLAY environment variable.
- Navigate to ADOPServer/Disk1 and run setup.bin.
- On the BMC TrueSight App Visibility Manager Server Installer Welcome page, click Next.
- On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
If you do not agree to the terms of the license agreement, the installation process ends. Select the App Visibility server component or components that you want to install, and then click Next:
- Install App Visibility Portal
- Install App Visibility Collector
- Install App Visibility Proxy
Note
Installation configuration pages are displayed only for the selected component or components.
On the Directory Selection page, enter the path for the installation directory or click Browse and then click Next.
Ensure that the specified directory is empty.
- (Windows) Default directory: C:\Program Files\BMC Software\App Visibility
(Linux) Default directory: /opt/bmc/App_Visibility
Recommendation
On Linux computers, BMC recommends using the default installation directory. Otherwise, you might experience issues related to permissions and access.
(For portal installation) On the Portal Configuration page, define the following options, and then click Next.
Ensure that the App Visibility portal ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
(For collector installation) On the Collector Configuration page, provide the following system connection information and then click Next.
Ensure that the App Visibility collector ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
(For App Visibility proxy installation) On the Proxy Configuration page, provide the following port numbers and then click Next.
Ensure that the port numbers are available.
(For App Visibility proxy installation) On the Proxy KeyStore Configuration page, choose an import option, and then click Next:
- Import the KeyStore file now:
- Ensure that Import KeyStore file now is selected.
- Select the KeyStore type, JKS or PKCS12.
Enter the KeyStore password, if one exists.
The KeyStore password cannot contain the following characters: | ^ ; " < > ,
- Enter the full path or browse to the location of the KeyStore file.
- Import the KeyStore post-installation or change the protocol to work with HTTP.
Click Next.
(For App Visibility proxy or collector installation) If you are installing the App Visibility proxy, the collector, or both on a computer that does not have the App Visibility portal installation, enter the App Visibility portal connection information, click Test Connection to check communication with the portal, and then click Next.
Click here to expand.
(For collector or proxy installation) On the Listening Address Configuration page, confirm the address of the computer on which you are installing the App Visibility Manager components, and then click Next.
Accept the default address that is received from the operating system, or change the default address to the host name or IP address of the computer on which you are installing.
The App Visibility Manager components use this address to contact the computer on which you are installing.
(For portal or collector installation) Enter the following values in the Database Configuration page and then click Next.
Ensure that the port number is available.
- Verify that the information on the Installation Preview page reflects your installation correctly and click Previous to make changes, or click Install.
- After the installation is complete, click View Log to view the installation log files and confirm that the installation process was successful.
- Click Done to exit the installation wizard.
- (Optional) If the operating system's host name is incorrect or you want the App Visibility Manager components to use an IP address to communicate with other components, override the default host name configuration. The following links provide instructions:
Verify that the App Visibility server installation is successful.
Change the App Visibility database default password.
If you did not import the KeyStore file during installation, import the KeyStore post-installation.
Configure network settings.
Install the App Visibility agent for Java.
Install the App Visibility agent for .NET.
Install the BMC Synthetic Transaction Execution Adapter (TEA) Agent
Add the App Visibility portal to the TrueSight Console.
Importing-a-KeyStore-file-or-replacing-the-certificate
App-Visibility-installation-process-overview
BMC-TrueSight-Operations-Management-architecture