Configuring event thresholds (SLAs) for automatically discovered applications

The level determines when the system detects a Minor or Critical event on the transaction, and when the system displays the event in the Application View. 

This topic presents the following sections:

• • Before you begin
  • To configure performance and availability event thresholds
  • Where to go from here
  • Related topics

Before you begin

Before you can configure event thresholds for

• Your system must include BMC TrueSight App Visibility Manager.
• Set up applications for monitoring and configure application discovery.
• To perform this procedure, you must have Application Administrator-level access.

To configure performance and availability event thresholds

1. From the TrueSight console navigation pane, select Configuration > Applications.
2. Click the name of an automatically discovered application, or an application with end-use monitoring, for which you want to adjust the event thresholds.
3. From the Application Configuration action menu, select Edit Application.
4. Click the Transaction tab to set the event thresholds.

5. To modify thresholds for performance, perform the following actions:

   1. Define the percentage of transactions with latency issues to trigger events.
   2. Select the severity at which the system sends notification about the event.
   3. Set the latency thresholds for parts of the transaction.

   Performance threshold options

   Option	Description
   Minor Level (%)	The percentage of transactions that exceed one or more performance thresholds, which generates a minor event Default value: 5%
   Critical Level (%)	The percentage of transactions that exceed one or more performance thresholds, which generates a critical event Default value: 10%
   Send Notification	Determines if notification is sent, and if so, at what event severity level: Never When minor or critical level is breached (Default)  When critical level is breached
   E2E (ms)	End-to-end time at which a user transaction is considered slow and users are impacted The E2E threshold must be greater than or equal to the largest threshold of Network, Server, or Database. Default value: 3500 ms
   Network (ms)	(Automatically discovered applications) Network time that is considered slow and users are impacted Default value: 500 ms
   Server (ms)	(Automatically discovered applications) Server time that is considered slow Default value: 2000 ms
   Database (ms)	(Automatically discovered applications) Database time that is considered slow Default value: 100 ms

6. To modify thresholds for availability errors, perform the following actions:

   1. Define the percentage of transactions with errors to trigger events.
   2. Select the severity at which the system sends notification about the event.
   3. Set the HTTP Status Codes numbers, or number range, for which errors are monitored.

   Availability Errors threshold options

   Option	Description
   Minor Level (%)	The percentage of transactions that have errors, which generates a minor event Default value: 5%
   Critical Level (%)	The percentage of transactions that have errors, which generates a critical event Default value: 10%
   Send Notification	Determines if notification is sent, and if so, at what event severity level: Never When minor or critical level is breached (Default)  When critical level is breached
   HTTP Status Codes	Code numbers for the HTTP errors that you want to monitor Enter number ranges, individual codes, or both, separated by a comma, for example, 400-450,500-550,308 Default: 400-599

7. Click Save.

Where to go from here

When your application setup and configuration is complete, you are ready to start Monitoring-applications.

Related topics

Configuring-application-discovery

Editing-an-application-s-synthetic-settings

Managing-and-monitoring-events