Upgrading the Integration Service and Remote Cell silently

Failed to execute the [excerpt-include] macro. Cause: [Error number 2 in 0: No wiki with id [confluencePage:page] could be found]. Click on this message for details.

Where you are in the Upgrade process


This topic presents upgrade procedure for the Integration Service and remote cell from an earlier version to the latest version. You can upgrade these components using the silent upgrade procedure, as described in this topic.

When you run the silent upgrade, only the components that are already installed on the computer are upgraded. 

To upgrade the Integration Service and remote cell silently

Do the following:

Note

  • From TrueSight TrueSight Infrastructure Management 10.5, upgrade of the Integration Service is not supported on the Solaris or AIX operating systems.
  • On the Solaris operating system:
    • If you have only remote cell installed, you can upgrade it.
    • If you have both Integration Service and remote cell installed, you cannot upgrade any of these components.
  • On the AIX 7.1 operating system, you cannot upgrade Integration Service or remote cell.


  1. Ensure that you take a backup of the earlier installation directory of the Integration Service and remote cell. If they are installed on virtual machines, take snapshots of the virtual machines.
  2. Navigate to the TSIMAgent.zip file available in the installationDirectory\pw\pronto\web\html\download\win32_agent directory and extract its contents.
  3. Open and edit the bmc_tsim_is_upgrade.options file in a text editor. 

    1. Specify a valid directory for the Integration Service or remote cell:

      -P installLocation=<INSTALL DIR>

      <INSTALL DIR> is the installation location.

      Examples

      (Windows)-P installLocation=C:\Program Files\BMC Software\TSIMAgent
      (Linux)-P installLocation=/opt/bmc/TSIMAgent

    2. Enter the Integration Service and remote cell installation configuration information under User Input Properties.

      -J name=value

      name is the name of the parameter
      value is the value for the parameter

      -J OLD_CELL_INSTALL_LOCATION=C:\Program Files\BMC Software\TSIMAgent-J OLD_INSTALL_LOCATION=C:\Program Files\BMC Software\TSIMAgent

      -J IS_CELL_UPGRADE=true
      -J IS_I_S_UPGRADE=true
      The [confluence_table-plus] macro is a standalone macro and it cannot be used inline. Click on this message for details.
      Consider the following scenarios with example parameters:

  4. (Optional) Enter the KB migration details:

    -J MIGRATED_KB=<true/false>
    -J MIGRATED_KB_HOME=<KB migration path>

  5. Run the following command to upgrade the Integration Service on the local computer by using the bmc_tsim_is_upgrade.options file:

    (Windows) install.cmd -i silent -DOPTIONS_FILE="<fullyQualifiedPath>\bmc_tsim_is_upgrade.options"
    (Linux) ./install.sh -i silent -DOPTIONS_FILE="<fullyQualifiedPath>/bmc_tsim_is_upgrade.options"

    where fullyQualifiedPath indicates the complete path where you have saved the bmc_tsim_is_upgrade.options file. The path must be enclosed within double quotes.

    (Windows) install.cmd -i silent -DOPTIONS_FILE="C:\Temp\bmc_tsim_is_upgrade.options" (Linux){{code language="none"}}
     ./install.sh -i silent -DOPTIONS_FILE="/tmp/bmc_tsim_is_upgrade.options"
    {{/code}}    ****    Installation-related information is not displayed on the console when silent installation begins. However, installation occurs in the background. The installation progress is logged in a temporary folder during installation. Navigate to the Temp folder, and refer the tsim_agent_install.log file.

    Do the following if you have upgraded as a non-root user on a Linux operating system:

    If the following warning message is displayed in the tsim_agent_install.log file, run the chmod command to update the file permissions.

    LOG EVENT
    {Description=[<AGENT_INSTALL> Unable to execute command successfully. Command: [/tmp/BPPMAGENTSCRIPTS/./restoreISFilePermissions.sh, /tmp/BPPMAGENTSCRIPTS/filesList.properties]

    Run the following commands to update the file permissions.

    chmod 664 $BPPM_AGENT_HOME/pw/monitors/monitors/NodePingMon/libNodePingMon.sl
    chmod 664 $BPPM_AGENT_HOME/pw/server/etc/mcell.propagate
    chmod 664 $BPPM_AGENT_HOME/pw/server/etc/mcxa.conf
    #Cell is installed on same server
    chmod 774 "/etc/mcell/setup_env.sh"
    chmod 774 "/etc/mcell/setup_env.csh"
  6. (applicable only to custom cells created using the mcrtcell command) Start the custom cells manually.
  7. To verify that the Integration Service is running:
    • (Windows) ensure that the Integration Service Ver x.xbuild yyyy(portNumber) service status is started. If the Infrastructure Management Integration Service Ver x.xbuild yyyy(portNumber) service is not running, start it. 
    • (Linux) navigate to the installationDirectory/pw/pronto/bin/ directory, and run the pw agent status command. Verify that the tsim_agent process is listed. If the tsim_agent process is not listed, run the pw agent start command. This command restarts all the Integration Service processes. 
    • If any exceptions occur, check the following log files that are stored on the  TrueSight Infrastructure Management  Server at installationDirectory\pw\pronto\logs:
      • TrueSight.log
      • TSIMAgent.log

    • If you are not able to identify the problem, contact BMC customer support for assistance.

      Note

      Ensure that you restore the mcell.dir file that you had taken a back up before upgrading the Integration service.

    • On both Microsoft Windows and Solaris platforms, to verify that the cell is running, run the mcstat -n cellName command to check the cell's status. If the cell is not running, use the appropriate start procedure. (On Solaris, source the setup_env.sh file in the /installationDirectory/pw/server/bin directory to run the mcstat command.)

    • If you have any problems with the cell, see Cells troubleshooting

Troubleshooting upgrade issues

If you face issues during upgrade, see Troubleshooting an Integration Service deployment.

Next step in the Upgrade process

Now that you have successfully upgraded Integration Service and cell, upgrade the other TrueSight Operations Management components as per your requirements. For instructions, see Upgrading.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*