Preparing for upgrade of the TEA Agent

Perform the following tasks on a Windows host computer before you upgrade the BMC Synthetic Transaction Execution Adapter (TEA) Agent utility:

Note

Multiple versions of Synthetic TEA Agent are not supported on the same computer. Ensure that you upgrade all of the Synthetic TEA Agent to the latest version.

To configure the required Terminal Server options

On Windows, to run the installation utility through a Terminal Services connection or a remote desktop session, configure the Terminal Server options that pertain to temporary folders.

Note

You must configure the Terminal Server options only once on a host computer. You do not have to configure the options if you reinstall a TrueSight product on the same host computer.

Do the following:

  1. On the host computer, open the Local Group Policy Editor by selecting Start > Run, and type gpedit.msc.
  2. Expand the following folder: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders.
  3. Double-click the following options to set them to Enabled:
    • Do not delete temp folder upon exit
    • Do not use temporary folders per session
  4. On the host computer, open the Registry Editor by selecting Start > Run and typing regedit.
  5. Expand the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  6. Set the value for PerSessionTempDir and DeleteTempDirsOnExit to 0.
  7. Restart the computer.

You can revert these changes after you complete the installation process. You might need to restart the computer.

Changing security certificates

If you are implementing custom security certificates, follow the instructions in Applying-private-certificates-to-Synthetic-TEA-Agents.

Where to go from here

Failed to execute the [excerpt-include] macro.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*