Applying service packs on the Presentation Server in the high-availability mode silently

Where you are in the Applying-service-packs process

To apply service packs on the Presentation server silently

1. On the secondary Presentation Server, run the following command from the InstalledDirectory\truesightpserver\bin folder. 
   (Windows) tssh server stop
   (Linux) ./tssh server stop  

   Note

   On Linux, run the command as the non-root user that initially installed the Presentation Server.

2. On the primary Presentation Server, perform the following steps:
   
   1. On a command line, navigate to the Disk1 folder in the installation file structure.

   2. From the command prompt, run one of the following commands as appropriate:

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   3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_servicepack_log.txt
      • (Linux) /tmp/truesightpserver_servicepack_log.txt

3. Verify that the primary server is the active node by running the tssh ha status command.

   Important!

   Do not apply the service packs on the secondary server until the primary server is the active node.

4. On the secondary Presentation Server, perform the following steps:
   

   1. On a command line, navigate to the Disk1 folder in the installation file structure.

   2. From the command prompt, run one of the following commands as appropriate:

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   3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_servicepack_log.txt
      • (Linux) /tmp/truesightpserver_servicepack_log.txt

   Before you access the TrueSight console, BMC recommends that you clear the browser cache.
   

To verify the Presentation Server upgrade was successful

1. Access the truesightpserver_servicepack_log.txt which is located in the (Windows) %temp% directory or (Linux) /tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.

2. Navigate to the (Windows) TrueSightPServer\truesightpserver\bin or (Linux) TrueSightPServer/truesightpserver/bin directory and run the following command:
   (Windows) tssh server status

   (Linux) ./tssh server status

   1. The current installed version is displayed in the header that is similar to the following example:
      BMC TrueSight Presentation Server - Command Line Interface 2021 version 11.3.05
      
   2. A list of Presentation Server processes is displayed that is similar to the following sample:
      Process status
      ================================
      Core Server     Running (13176)
      Index Server    Running (11028)
      Database Server Running (6052)
      
      

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start

If error conditions persist, contact BMC Customer Support for assistance.

Where to go from here

Now that you have successfully installed the service packs on the Presentation Server, install it on the other TrueSight Operations Management components. For instructions, see Applying-service-packs.