Applying service packs on the Infrastructure Management server in the standalone mode using the wizard

Where you are in the Applying-service-packs process

Applying service packs on the Infrastructure Management server automatically updates the following components:

  • Infrastructure Management server
  • Infrastructure Management Self-Monitoring Service
  • Infrastructure Management local Administration Console
  • Infrastructure Management local Integration Service

This topic presents the following information:

To install the service pack on the Infrastructure Management server (Microsoft Windows)

  1. From the extracted installation files, access the appropriate folder for the operating system. 

  2. Under the TSIMServerFixPack\Disk1 directory and run one of the following installers with the Run as administrator option. Do not use the setup.exe file.

  3. In the Welcome screen, click Next.
  4. Read and agree to the terms of the license agreement and click Next.
    The installer performs the pre-installation checks. 

  5. In the service pack Installation Confirmation screen, only if you have completed all the prerequisites, select Yes and then click Next.

    Note (Windows)

    If you cancel the installation after you click Next, you must enable the Task Schedulers in one of the following ways:

    • Enable the Task Schedulers by using the Windows Operating system tool:
      1. On your keyboard, press the Windows key + R.
      2. In the Run window, type taskschd.msc and press Enter.
      3. In the Task Scheduler window, click Task Scheduler Library.
      4. Select all TrueSight Infrastructure Management Task Schedulers. These Task Schedulers start with Pn_.
      5. Right-click the Task Schedulers and click Enable.
    • Run one of the following scripts in the <InstallationDirectory>\pw\pronto\bin directory depending on your database:
      Enable_Tasks_Schedulers.bat sybase
      Enable_Tasks_Schedulers.bat oracle
      These scripts are deployed after you clicked Next earlier in this step.

    If you select No, the installation does not proceed.
    The installer proceeds to stop the Infrastructure Management server.

  6. On the Configuring KB Migration Path screen, enter the location of the migrated KB that includes the cellName folder:
    The path should end with the cellname folder, where cellname should be same as customer's cellname.
    e.g., <migratedpath>\cellname

    Note

    For more information about KB migration, see Using-the-mmigrate-utility.

    The installer copies the KB under the <migratedpath>\cellname path and overwrites the KB in the default<installationDirectory>\pw\server\etc\cellName path.

  7. Click Install.
    The installer configures the Infrastructure Management server components and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the components installed. 
  8. Click Done to complete the installation process.



To install the service pack on the Infrastructure Management server (Linux)

Installing the fix pack as a non-root user

To install the service pack as a non-root user, provide permissions to the directory that contains the service pack installation files. For example:
chown -R <non-root user name> /Linux/TSIMServerFixPack/Disk1


  1. From the extracted installation files, access the appropriate folder for the operating system.

  2. Under the TSIMServerFixPack/Disk1 directory, run install.sh.

  3. The Welcome screen is displayed. Click Next.
  4. Read and agree to the terms of the license agreement and click Next.
    The installer performs the pre-installation checks. 
  5. In the service pack Installation Confirmation screen, select Yes and then click Next. If you select No, the installation does not proceed.
    The installer proceeds to stop the Infrastructure Management server.
  6. On the Configuring KB Migration Path screen, enter the location of the migrated KB that includes the cellName folder:

    • The path should end with the cellname folder, where cellname should be same as customer's cellname.

      Note

      For more information about KB migration, see Using-the-mmigrate-utility.

      The installer copies the KB under the <migratedpath>\cellname path and overwrites the KB in the default<installationDirectory>\pw\server\etc\cellName path.

  7. Click Install.
    The installer configures the Infrastructure Management server components and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the components installed. 
  8. Click Done to complete the installation process.


To configure Infrastructure Management after installing the service pack

After installing the serevice pack on the Infrastructure Management server, perform the following tasks:

Verify if the service pack was installed successfully

  1. From the pw command prompt window, run the pw viewhistory command and verify if the following line is displayed:

    BMC TrueSight Infrastructure Management Server Service Pack 11.3.xx <build number> applied
  2. Access the TrueSight console and verify the following:
    1. From the Administration > Components tab that the Infrastructure Management server is in Connected status.
    2. From the Configuration > Managed Devices tab that the Integration Service nodes and PATROL Agents are in Connected status.
    3. From the Dashboards tab that any configured dashboard is displaying data.

Migrate Knowledge Bases for custom cells

The service pack installer upgrades and migrates the cell created by the installer. For custom cells that are created manually, the installer does not migrate the KBs.

To migrate the KBs for custom cells, perform the following steps:

  1. Follow the instructions at Using-the-mmigrate-utility.

  2. Compile and restart the custom cells. For more information, see Compiling a Knowledge Base - mccomp

Reinitialize the BMC Atrium CMDB integration

After installing the service pack, publishing might fail with a pclassinfo error. This is caused due to a class information sync issue.

To resolve this issue, perform either one of the following steps:

  • Using the Operator console: 
    1. Go to Options > Administration and click Edit next to the Integrations option.
    2. Clear and then select the BMC AR Server / CMDB checkbox.
    3. Click Apply to reinitialize the BMC Atrium CMDB integration.
  • Using pclassinfo:
    1. From a command prompt window, run pclassinfo -x -o mc_sm_object.baroc.
      An mc_sm_object.baroc file is created in the current directory.
    2. Replace the existing mc_sm_baroc.object file of the target cell in the installationDirectory/pw/server/etc/cellName/kb/classes directory with the mc_sm_object.baroc file created in the previous step.
    3. Recompile the cell's Knowledge Base and restart the cell.
      1. mccomp –n pncell_<Infrastructure Management server Hostname>
      2. mkill –n pncell_<Infrastructure Management server Hostname>
      3. mcell –n pncell_<Infrastructure Management server Hostname>

Reintegrate with BMC Service Resolution 3.5.01

After installing the service pack, perform the following steps to reintegrate with BMC Service Resolution 3.5.01:

  1. Modify the .load file in the installedDirectory\server\etc\pncell_<Infrastructure Management server host name>\kb\rules directory:
    Change the order of the outage entry such that it is not the last entry in the .load file. Move the outage entry under email_to_event in the .load file.
  2. Modify the intelligentticketing.properties file under the installedDirectory\integrations\EventIntegrator directory:
    Add the entry bsrversion=3.5.01 at the end of the file.
  3. From a command prompt window, run pclassinfo -x -o mc_sm_object.baroc.
    An mc_sm_object.baroc file is created in the current directory.
  4. Replace the existing mc_sm_baroc.object file of the target cell in the installationDirectory/pw/server/etc/cellName/kb/classes directory with the mc_sm_object.baroc file created in the previous step.
  5. Recompile the cell's Knowledge Base and restart the cell.
    1. mccomp –n pncell_<Infrastructure Management server Hostname>
    2. mkill –n pncell_<Infrastructure Management server Hostname>
    3. mcell –n pncell_<Infrastructure Management server Hostname>
  6. Restart the SDIG service on the Infrastructure Management server host computer.
  7. Reintegrate the Atrium CMDB and SDIG using the Operator console.
  8. Clear the Mid-tier cache and restart the Apache Tomcat service on the ITSM host computer.

Where to go from here

Step 3 Phase C — Now that you have successfully installed the service pack on the Infrastructure Management server, you must apply it on the administrator console.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*