Installing more than one App Visibility server component on the same computer

1. Login to the host computer on which you want to install the app Visibility portal, and delete all the files from the temporary directory:
   • (Windows)  %temp%
   • (Linux)  /tmp
2. Extract the downloaded files to a temporary directory. 
3. (Linux) Set the DISPLAY environment variable to ensure that the wizard-based installer launches the screens appropriately.
   export DISPLAY=<IP address of the host computer>:0.0

1. Run the installer:
   • (Windows) Right-click setup.exe and select Run as administrator.
   • (Linux) Run setup.bin.
2. Review the Welcome page, and click Next.
3. Read the license agreement, agree to the terms, and click Next. 

4. On the feature selection page, select the App Visibility server component or components that you want to install, and click Next:

   • Install BMC App Visibility Portal
   • Install BMC App Visibility Collector 
   • Install BMC App Visibility Proxy

   Note

   Installation configuration pages are displayed only for the selected component or components.

5. Enter the path for the installation directory or retain the default, and click Next.

   Ensure that the specified directory has no files or folders in it and that the directory path uses only ASCII characters.

   • (Windows) Default directory: C:\Program Files\BMC Software\App Visibility

   • (Linux) Default directory: /opt/bmc/App_Visibility

     Best practice

     On Linux computers, use the default installation directory or you might experience issues related to permissions and access.

6. (For portal installation) Specify available ports for the App Visibility portal to receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication. Note down the port numbers as you will need to type them while installing the App Visibility collector and App Visibility proxy, and click Next.
   • Listening communication port of the App Visibility portal. The default port is 8100.
   • Listening supportability port of the portal support console. 
     A support console, which helps detect issues, is automatically activated with one-way SSL authentication. The default port is 8101.
7. (For collector installation) Specify available ports for the App Visibility collector to receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication, and click Next.
   • Listening communication port of the App Visibility collector. The default port is 8200.
   • Listening supportability port of the collector support console. 
     A support console, which helps detect issues, is automatically activated with one-way SSL authentication. The default port is 8201.

8. (For App Visibility proxy installation)Specify available ports for the App Visibility proxy to receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication, and click Next.
9. (For App Visibility proxy installation) On the Proxy KeyStore Configuration page, choose an import option, and then click Next:
   • Import the keystore file now:
     1. Ensure that Import KeyStore file now is selected.
     2. Select the keystore type: JKS or PKCS12.
     3. Enter the keystore alias.

     4. Enter the keystore password, if one exists.

        The keystore password cannot contain the following characters: | ^ ; " < > ,

     5. Enter the full path or browse to the location of the keystore file.
   • Import the KeyStore post-installation.
     This option allows you to import or modify the keystore after installation.
10. (For App Visibility collector or proxy installation without the portal) If you are installing the App Visibility proxy on a computer that does not have an App Visibility portal installation, enter the App Visibility portal connection information, and click Next.
    • App Visibility portal host name or IP address 
      If a load balancing server manages access to the portal, enter the host name or IP address of the load balancer.
    • Listening port of the portal 
      If a load balancing server manages access to the portal, enter the port number of the load balancer. The default value is 8100.
11. (For collector or proxy installation) On the Listening Address Configuration page, confirm the address of the computer on which you are installing the App Visibility Manager components, and then click Next.

12. Accept the default address that is received from the operating system, or change the default address to the host name or IP address of the computer on which you are installing. The App Visibility Manager components use this address to contact the computer on which you are installing.

    Note

    Ensure that the address is accessible from other components. If you need to change the address after installation, see Changing App Visibility collector settings

     or Changing App Visibility proxy settings

     to change the callback.address property.

13. (For portal or collector installation) Type the database configuration values, and click Next.
    • Listening database port of the App Visibility portal database
      The new database is created under the installationDirectory\ADOP_DB directory. The default port is 8800. If you change this, ensure that the port number is available.
    • Number of days before the historical data on the App Visibility portal database is deleted
      The delete function launches automatically when the system reaches the specified retention time. The default time is 35 days. 
      Note: This is value is important to help manage the size of your database. 
    • Maximum disk space allowed for data storage
      The default size is 100 GB.
14. Preview the details, and click Install.
15. After the installation is complete, click View Log to view the installation log files.
    You can also navigate to the following default location for logs:
    
    • (Windows) %temp%\adopserver_install_log.txt
    • (Linux) /tmp/adopserver_install_log.txt
16. Click Done to exit the installation wizard.

1. On the computer where you want to install one or more App Visibility server components, open the adop-silent-option file in edit mode.

2. Specify a valid installation directory.

   Ensure that the specified directory has no files or folders in it and that the directory path uses only ASCII characters.

   -P installLocation=<directory>

   <directory> is the installation location.

   The following values are the default:

   • (Windows) -P installLocation=C:\Program Files\BMC Software\App Visibility  

   • (Linux) -P installLocation=/opt/bmc/App_Visibility

     Best practice

     On Linux computers, use the default installation directory or you might experience issues related to permissions and access.

3. Under the Install Features section, add a hash character (#) before any server component that you do not want to install, or before any component that is already installed.

   # Install App Visibility Portal
   -A bmc_application_diagnostics_portal
   # Install App Visibility Collector
   -A bmc_application_diagnostics_collector
   # Install App Visibility Proxy
   -A bmc_application_diagnostics_proxy

   Notes

   • Add a hash character before any component that is already installed on the computer; otherwise, the installation fails.
   • To set up an HA environment, you must install each App Visibility server component on a separate computer.

4. Under the Portal Configuration section, enter the details to connect to the portal.

   You must provide App Visibility portal configuration details, even if you are not currently installing the portal component.

   Ensure that the App Visibility portal ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables communication with the portal.

   The default values are displayed below:

   -J portal_ip=localhost
   -J portal_communication_port=8100
   -J portal_integration_supportability_port=8101

   Parameter descriptions for the portal configuration
   

5. (For collector installation)  Modify the parameter values under the Collector Configuration section, as necessary.
   Ensure that the App Visibility collector ports are available and can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables communication with the portal.

   The default values are displayed below:

   -J collector_communication_port=8200
   -J collector_supportability_port=8201

   Parameter descriptions for the collector configuration
   
6. (For proxy installation) Modify the parameter values under the Proxy Configuration section, as necessary.

   • If required, modify the port numbers for the relevant communication protocol. Ensure that the port numbers are available.

     -J proxy_communication_port=8300
     -J proxy_supportability_port=8301
     -J proxy_storage_http_port=8302
     -J proxy_storage_transport_port=8303
     -J proxy_beacon_receiver_http_port=8304
     -J proxy_beacon_receiver_https_port=8305
     -J proxy_storage_transport_ip=192.0.2.24

     Parameter descriptions for the proxy configuration
     

   • The App Visibility proxy requires a security certificate for use with SSL-encrypted beacons and injected requests. You can provide the location of the keystore file now, or you can import the keystore post-installation.

     -J import_proxy_keystore_now=false
     -J proxy_keystore_type=
     -J proxy_keystore_path=
     -J proxy_keystore_alias=
     -J proxy_keystore_password_enc=

     Parameter descriptions for the proxy keystore
     

7. (For collector or proxy installation) Under the Address Configuration section, configure the listening address (host name or IP address) of the computer on which you are installing the App Visibility collector or proxy.
   
   The App Visibility components use this address to contact the computer on which you are installing.

   -J callback_address=

   Note

   Ensure that the address is accessible from other components. If you need to change the address after installation, see Changing App Visibility collector settings to change the callback.address property.

8. (For portal or collector installation) Modify the parameter values under the Database Configuration section, as necessary.

   -J db_port=8800
   -J db_retention_time=35
   -J db_max_size=100

   Parameter descriptions for the portal or collector database
   

9. (For portal or collector with high-availability installation) To set up an HA environment, set ha_enabled to true and enter values for the current component and alternate component.

   The following example displays values that do not set an HA environment.

   -J ha_enabled=false
   -J ha_current_node_fqdn=
   -J ha_alternate_node_fqdn=
   -J ha_alternate_node_db_port=8800
   -J ha_node_synchronization_port=5701

   Parameter descriptions for the portal or collector's alternate component
   

10. (For collector, high-availability installation) Enter values for the load balancer that manages access to the collector: 

    -J ha_lb_host=myCollectorLoadBalancer
    -J ha_lb_port=2500

    Parameter descriptions for the collector's load balancer
    
11. Save and close the options file.

In this example, you install the App Visibility collector in an HA environment. For clarity, values that are not relevant to this installation are commented out.