Applying feature packs or fix packs on the Presentation Server in the high-availability mode using the wizard

Where you are in the Applying-feature-packs-or-fix-packs process

To apply feature packs or fix packs on the Presentation server using the wizard

Note

If you are operating in the high availability mode, before applying feature packs or fix packs, ensure that the primary Presentation Server is active. Run the tssh ha status to check the high-availability deployment status and verify whether the primary server is up and running.

On the secondary Presentation Server, run the following command from the InstalledDirectory\truesightpserver\bin folder.
(Windows) tssh server stop
(Linux) ./tssh server stop
Note
On Linux, run the command as the non-root user that initially installed the Presentation Server.
On the primary Presentation Server, perform the following steps:
1. Navigate to the Disk1 directory of the extracted folder, use one of the following options to run the installer:
2. On the Welcome page, click Next.

1. On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and click Next.
  If you do not agree to the terms of the license agreement, the installation process will not continue.
2. On the Upgrade Confirmation page, select Yes, and click Next.
  The installer automatically verifies the upgrade requirements. If it finds any errors, it displays them in the next screen. You can quit the upgrade process at this point, correct the indicated discrepancies, and then rerun the upgrade.
  Important
  After you confirm, the Presentation Server is stopped temporarily and is started automatically after applying the feature pack or fix pack.
3. Verify that the information on the Installation Preview page reflects your upgrade correctly. Click Previous to make changes, or click Install.
  The installer configures the Presentation Server and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the installation.
  To view the installation logs, click View Log.

1. Click Done to exit the installation wizard.
Verify that the primary server is the active node by running the tssh ha status command.

On the secondary Presentation Server, perform the following steps:
1. Navigate to the Disk1 directory of the extracted folder, use one of the following options to run the installer:
2. On the Welcome page, click Next.

1. On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and click Next.
  If you do not agree to the terms of the license agreement, the installation process will not continue.
2. On the Upgrade Confirmation page, select Yes, and click Next.
  The installer automatically verifies the upgrade requirements. If it finds any errors, it displays them in the next screen. You can quit the upgrade process at this point, correct the indicated discrepancies, and then rerun the upgrade.
  Important
  After you confirm, the Presentation Server is stopped temporarily and is started automatically after applying the feature pack or fix pack.
3. Verify that the information on the Installation Preview page reflects your upgrade correctly. Click Previous to make changes, or click Install.
  The installer configures the Presentation Server and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the installation.
  To view the installation logs, click View Log.

1. Click Done to exit the installation wizard.
  Best practice
  Before you access the TrueSight console, BMC recommends that you clear the browser cache.

To verify the Presentation Server upgrade was successful

Access the truesightpserver_fixpack_log.txt (11.3.02) or truesightpserver_servicepack_log.txt (11.3.03) which is located in the (Windows) %temp% directory or (Linux) /tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.
Navigate to the (Windows) TrueSightPServer\truesightpserver\bin or (Linux) TrueSightPServer/truesightpserver/bin directory and run the following command:
(Windows) tssh server status
(Linux) ./tssh server status
1. The current installed version is displayed in the header that is similar to the following example:
  BMC TrueSight Presentation Server - Command Line Interface 2019 version 11.3.xx
2. A list of Presentation Server processes is displayed that is similar to the following sample:
  Process status
  ================================
  Core Server Running (13176)
  Index Server Running (11028)
  Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start

If error conditions persist, contact BMC Customer Support for assistance.

Where to go from here

Now that you have successfully installed the feature pack or fix pack on the Presentation Server, install it on the other TrueSight Operations Management components. For instructions, see Applying-feature-packs-or-fix-packs.