Upgrade issues for Infrastructure Management

Restoring the earlier version of TrueSight Infrastructure Management server if the upgrade fails

When you upgrade the TrueSight Infrastructure Management server to TrueSight Infrastructure Management, the installer automatically backs up the installation and configuration files of the earlier TrueSight Infrastructure Management installation in the <installation directory>11.x folder, where x is the version number from which you are upgrading. For example, TrueSight11.0.

Similarly, when you upgrade from ProactiveNet 9.6.00.002 to TrueSight Infrastructure Management 11.0, the installer automatically backs up the installation and configuration files in the <installation directory>9.6.x  folder. For example, ProactiveNet9.6.00.002.

However, the SAP SQL Anywhere and Cell database files are not copied into the folder. BMC recommends that you back up the SAP SQL Anywhere and Cell database files before upgrading the TrueSight Infrastructure Management server. For information about backing up the SAP SQL Anywhere database and the cell configuration files, see Preparing-to-upgrade-Infrastructure-Management.

If the upgrade fails, complete the following tasks to restore the last working version of TrueSight Management Server:

1. Make sure all the processes are stopped.
2. Rename the current <installation directory>  folder to <installation directory>_bad.
3. Rename <installation directory>11.x folder to <installation directory>.
   For example, rename TrueSight11.0 to TrueSight.
4. Perform the following tasks:
   • Copy the SAP SQL Anywhere and cell database files that you backed up earlier.
   • Ensure that system environment variables such as BMC_PROACTIVENET_HOME, MCELL_HOME, and point to the renamed folder.
   • In the renamed folder, copy the BPPMServerInstalledConfiguration.xml file that you backed up before starting the upgrade process.
   • Remove the upgrade entry from the ProductRegistry.xml file. Ensure that the file contains the correct entry of the previously installed version.
   • For Windows, ensure that the registry entry points to the renamed folder, and it contains the correct entry of the previously installed version
     HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\BPPMServer

A java.lang.NumberFormatException appears after upgrade

Explanation:
The pw\custom\pronet.conf file does not end with a new line.

User Response:
Open the pw\custom\pronet.conf file, and add a new line at the end. (Press Enter.)

Reusing customized local actions after upgrading

Explanation:
You can reuse customized local actions after upgrading TrueSight Infrastructure Management server.

User Response:
You can reuse customized local actions by completing one of the following procedures:
Procedure 1

1. Extract the localactions.jar file from the location to which you copied it during the upgrade.
2. Open the LocalAction.xml file and copy all customized local actions to installationDirectory\tomcat\webapps\localaction\localactions.jar. When copying customized local actions, replace all the <Role> tags with the <UserGroup> tag. Change the values of roles to groups because from this version of TrueSight Infrastructure Management, permission to access any local action depends on user groups.
3. Run the pw system start command to restart the TrueSight Infrastructure Management server.
   
   Procedure 2
   1. Backup the localactions.jar file from the installationDirectory\tomcat\webapps\localaction.
   
   2. Copy the localactions.jar file from the location to which you copied it during the upgrade, and save it in the inatallationDirectory\tomcat\webapps\localaction location.
   
   3. Open installationDirectory\custom\conf\pronet.conf and add the following property: collectorPermissionBasedOn=2
   
   4. Run the following command on the client system to delete the .jar files related to the earlier versions of local actions:
   javaws -viewer

Validation error message as 'More swap space required'

Explanation:

During upgrade, the installer validates the swap space and if there is less swap space as compared to the recommended space, the installer throws the validation error message as 'More swap space required'.

User Response:
Increase the swap space and run the upgrade again. For more information, refer the following documentation:

• (Windows) Microsoft Windows

• (Linux) Red Hat Enterprise Linux

Integration Service is stopped after the TrueSight Infrastructure Management installation

When the TrueSight Infrastructure Management server and the Integration Service are installed o n a same Linux computer,  after you upgrade the TrueSight Infrastructure Management  server, the Integration Service is stopped. You must start the Integration Service manually.

While upgrading the TrueSight Infrastructure Management server on Linux, the console displays an exception

When you upgrade TrueSight Infrastructure Management on a Linux computer, the console displays the following exception:

Exception in thread "AWT-EventQueue-0" java.lang.ClassCastException: sun.awt.image.BufImgSurfaceData cannot be cast to sun.java2d.xr.XRSurfaceData
at sun.java2d.xr.XRPMBlitLoops.cacheToTmpSurface(XRPMBlitLoops.java:145)
at sun.java2d.xr.XrSwToPMBlit.Blit(XRPMBlitLoops.java:353)

This exception is displayed due to a known JRE issue. You can ignore it.

Troubleshooting problems faced while migrating data from ProactiveNet to TrueSight Presentation Server

After running the migration utility, it is possible that you find some data, such as policies, users, and deployable packages were not migrated. In this scenario, you can detect the exact problem in the log files located at <Infrastructure-Management-Installation-Directory>\pw\pronto\lib\Datamigrator\logs.

Additionally, you can use the suggested solutions described in following table.

JBoss service does not start

Explanation

When you upgrade the TrueSight Infrastructure Management server, the JBoss service does not start.

User response

After upgrading the TrueSight Infrastructure Management server, ping the local host and make sure that it is available. For example, if you are using the IPv6 protocol on Linux, use the ping6 command to make sure that the local host is available.

TrueSight Infrastructure Management upgrade process stops abruptly on a Windows computer

On a Windows computer, upgrading TrueSight Infrastructure Management without stopping the custom cells in your environment can result in some installation files getting locked. As a result, the upgrade process stops and you are unable to rerun the upgrade.

Solution: Perform the following steps:

1. Click  Start  >  Run , type  regedit , and click  OK .
2. Locate and click the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\BPPMServer registry key.

3. In the right pane, locate all the values that contain TrueSight Infrastructure Management as part of the installation directory path (in the data) and modify them to remove the TrueSight Infrastructure Management reference.

   Example

   Suppose the InstallLocation value displays the data as C:\Program Files\BMC Software\TrueSight11.0. In this scenario. modify the InstallLocation value to display the data as C:\Program Files\BMC Software\TrueSight.

4. Run the pw system stop command to stop the TrueSight Infrastructure Management server.
5. Rerun the upgrade.

Cannot log in to TrueSight Infrastructure Management server after upgrade

After you upgrade the TrueSight Infrastructure Management server, you cannot log in. This might happen because after the upgrade, the default realm in the Solution Administrator authorization profile or any other authorization profile is not updated. The default realm remains BMCRealm.

Solution

Update the authorization profile with the default realm, and add the Administrators user group of the default Realm in Remedy Single-Sign On (RSSO).