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TrueSight IT Data Analytics fails to display the login screen after upgrading

When you upgrade IT Data Analytics to the current version, the server fails to display the login screen.

Probable cause: The custom certificate in the bmcitda.jks keystore is deleted as the bmcitda.jks keystore is overwritten by the default keystore that is bundled with the upgrade installer.

Workaround:

  1. Take a backup of the bmcitda.jks keystore before upgrading:
    • (Microsoft windows) <IT Data Analytics installation directory>\tomcat\conf\bmcitda.jks
    • (Linux) <IT Data Analytics installation directory>/tomcat/conf/bmcitda.jks
  2. Restore the keystore after upgrading to the current version.
  3. Restart the IT Data Analytics server.