Deployment options for Remedy SSO with TrueSight Operations Management
All TrueSight Operations Management deployments require the Remedy Single Sign-On (or Remedy SSO) server for authenticating users and managing tenant information.
You can deploy Remedy SSO in one of the following ways:
- By using the TrueSight installer for Remedy SSO - This is a consolidated installer that contains all the prerequisite software for Remedy SSO, and can be used for a unified install experience. This installer has the following limitations:
- Works only with PostgreSQL database.
- Can be used only if you are upgrading from the TrueSight Presentation Server version 10.7 or 11.0 to 11.3.01.
- By using the Remedy SSO installer - This contains only the Remedy SSO Server and doesn't contain any prerequisite software, such as JRE and Tomcat. It works with MS SQLServer, Oracle, and PostgreSQL databases.
Use the following sections in this document to make your choice.
- Supported Remedy SSO versions with TrueSight Operations Management
- Remedy SSO installers for TrueSight Operations Management
- TrueSight installer versus Remedy installer
- Remedy SSO installer and TrueSight installer for Remedy SSO diagram
- Migrate the internal users and user groups from Atrium SSO to Remedy SSO
- Where to go from here
Supported Remedy SSO versions with TrueSight Operations Management
TrueSight Presentation Server versions | 11.3.01, 11.3.02, 11.3.03 |
|---|---|
Remedy Single Sign-On version | 9.1.03 and later |
Remedy SSO installers for TrueSight Operations Management
The following table describes the functions supported by the Remedy SSO for TrueSight installer and the Remedy installer.
TrueSight installer versus Remedy installer
You can install the Remedy SSO Server by using either the TrueSight installer for Remedy SSO or the Remedy SSO installer. Both the installers offer the same capabilities, except for the ones listed in the following table. Based on the use case that you need, you can decide to choose one over the other.
Remedy SSO installer and TrueSight installer for Remedy SSO diagram
The following illustration helps you to visualize the two options to install Remedy SSO for the TrueSight Presentation Server:
- Option 1: Download the Remedy SSO (TrueSight installer for Remedy SSO) and install. This is applicable only if you are upgrading from version 10.7 or 11.0 to 11.3.01.
- Option 2: Download the Remedy SSO (Remedy SSO installer) and install.
Migrate the internal users and user groups from Atrium SSO to Remedy SSO
If you are an existing TrueSight Presentation Server customer and planning to upgrade your environment, you must plan to migrate the internal users and internal user groups from Atrium SSO to Remedy SSO as part of Remedy SSO deployment task. Use the following table to decide when to migrate the user data:
- If you are upgrading from the TrueSight Presentation Server 10.7 or earlier version to 11.3.01 and later versions, do the following:
- Install Remedy SSO (any supported version)
- Migrate internal users groups and internal users from Atrium SSO to Remedy SSO. For more information, see Migrating internal user data from Atrium SSO to Remedy SSO topic.
- If you are upgrading from TrueSight Presentation Server version 11.0 to 11.3.01 and later, there is no need to migrate the internal user groups and internal users again.