AMIGO checklist for TrueSight Operations Management
The Assisted MIGration Offering (AMIGO) checklist provides the steps needed to install/upgrade TrueSight Presentation Server, Remedy Single Sign On, TrueSight Infrastructure Management, and the Integration Service Node.
The checklist is comprised of material gathered from multiple resources, such as documentation, knowledge articles, webinars, and feedback from other customers. The result is a definitive list of steps needed to efficiently and successfully install/upgrade TrueSight.
Should I upgrade or migrate?
- Verify supported Upgrade paths. Previous versions of TrueSight 10.x must be upgraded to at least 10.7 FP 3 before upgrading to 11.3.01 and applying Service Pack 3
- To help you decide the best path to take for your environment:
TrueSight Operations Management
Migrate to a new environment
TSPS 11.3.03 installation
Plan the Install:
New Hardware:
- Use the planning work sheets. They will help to ensure a smooth installation: Planning worksheets for Operations Management
- Verify latest Hardware and OS requirements. These have changed: System requirements for Presentation Server
- Verify the latest Sizing guidelines: Sizing the Presentation Server for Infrastructure Management data collection
- Verify latest Performance Tuning & benchmarks: Performance tuning recommendations for the Presentation Server
Prepare for the install:
- Do not ignore or discount any of the information pertaining to your target OS on the pages in this link: Preparing to install the Presentation Server
- Export existing Monitoring, Blackout and Timeframe policies from the old environment: Exporting and importing blackout and monitoring policies
- If necessary request new certificates: Creating and importing certificates in TrueSight Presentation Server
- Verify Network Ports are open: Network ports for Presentation Server
Perform the install:
- Standalone using the Wizard: Installing the Presentation Server in the standalone mode using the wizard
- Standalone Silently: Installing the Presentation Server in the standalone mode silently
- High Availability using the Wizard: Installing the Presentation Server in the high-availability mode using the wizard
- High Availability Silently: Installing the Presentation Server in the high-availability mode silently
- Apply Service Pack 11.3.03: Applying-feature-packs-or-fix-packs
- Standalone using the Wizard: Installing the Presentation Server in the standalone mode using the wizard
Post Install for DR or HA installations:
Post Install:
- Migrate your Monitoring, Blackout & Timeframes from the old environment to the new environment: Preparing-to-upgrade-the-Presentation-Server
- Import the latest Base & Extended Repository version you downloaded from the EPD site previously.
- If necessary, apply the new certificates: Creating and importing certificates in TrueSight Presentation Server
- This chart shows you where to apply the certificates
TSIM 11.3.03 installation
Plan the Install:
New Hardware:
- Use the planning work sheets. They will help to ensure a smooth installation: Planning worksheets for Operations Management
- Verify latest Hardware and OS version requirements. These have changed: TrueSight Infrastructure Management Server system requirements
- Verify the latest Sizing guidelines.These have changed: Hardware requirements to support small, medium, and large environments
- Verify latest Performance Tuning & benchmarks: Performance benchmarks and tuning for Infrastructure Management
Prepare:
- Do not ignore or discount any of the information pertaining to your target OS on the pages in this link: Preparing to install Infrastructure Management
- Migrate any cell customization from the old environment: Migrating the configuration of Infrastructure Management cells
- Verify Network ports are open: Network ports for Infrastructure Management
- If necessary request new certificates: Implementing private certificates in the TrueSight Infrastructure Management
Perform the install:
- Standalone using the Wizard: Installing the Infrastructure Management server in the standalone mode using the wizard
- Standalone Silently: Installing the Infrastructure Management Server in the standalone mode silently
- Application High Availability using the Wizard: Installing and configuring the Infrastructure Management server for application high-availability using the wizard
- Application High Availability Silently: Installing and configuring the Infrastructure Management server for application high-availability silently
- Disaster Recovery: Installing the Infrastructure Management server in the disaster recovery mode
- Apply Service Pack 11.3.03: Applying-feature-packs-or-fix-packs
Post Installation:
- If necessary apply the new certificates: Implementing private certificates in the TrueSight Infrastructure Management
- This chart shows you where to apply the certificates
- If necessary apply the new certificates: Implementing private certificates in the TrueSight Infrastructure Management
In the Starter Phase, an AMIGO Starter case is opened, If you have questions which aren't covered in the checklist, please open a case with BMC Customer Support with"AMIGO Starter" in the Subject line and provide:
- Your questions
- Essential background information, such as your current version, intended version, OS, etc.
- The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.
BMC Customer Support will also review your plan when you've finished it. For this, open a new case with BMC Customer Support with "AMIGO Review" in the Subject line and provide:
- Your plan
- The expected date & time of the installation/upgrade