Integrating with BMC Helix Service Resolution

The BMC Service Resolution solution detects and registers infrastructure incidents and application/service-aware incidents to proactively inform you of issues in the IT environment. For example, when a server is not responding, the Payroll Application is impacted or the Consumer Banking Service is slowing down.

The integration of TrueSight Infrastructure Management with BMC Service Resolution enables TrueSight Infrastructure Management to create incidents in Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and Remedy Service Desk.

For detailed information about installing, configuring, and using this solution, see the BMC Service Resolution documentation.


Related topics

Integrating
Integrating BMC Remedyforce with TrueSight Operations Management
BMC Service Resolution Levels.


Configuring the integration

  1. Open the TrueSight console.
  2. Click Administration > Integrations.
  3. Under Service Resolution Integrations, click the Configure Service Resolution integration menu and then click Edit.
  4. In the Business Service Resolution tab, click Add Integrations.
  5. Do the following:
    1. Select the TrueSight Infrastructure Management server where you want to configure the integration.
    2. Enter the AR System server host name, user name, and password.
    3. Enter the mid-tier server host name and port.
    4. Select the HTTP or HTTPS protocol for the mid-tier server.
  6. Click Save.
    You can see the integration added in the Business Service Resolution tab on the Service Resolution Integrations page.

 

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