Performing the Cloud Probe upgrade

The Real User Cloud Probe monitors the network performance of traffic to a virtual machine through a cloud provider. The Cloud Probe sends information through the Real User Collector on a BMC Real End User Experience Monitoring Software Edition system. Perform the following procedure to upgrade the Cloud Probe through an installation wizard. You can also upgrade the Cloud Probe silently.

Before you begin

Review the software and hardware system requirements for Cloud Probe.
Download the upgrade files for the Real User Cloud Probe (Windows or Linux).
To use the upgrade wizard, you must set up a DISPLAY environment. For details, refer to your operating system documentation.

Tip

For best results capturing end-user performance data, install the Cloud Probe on the host that provides load balancing services for an application. By binding the public interface used by the load balancing services, end-user transactions can be accurately measured and processed.

To upgrade the Real User Cloud Probe on Linux

Before you run the upgrade utility, set up a DISPLAY environment.

Log on as root to the system where you will install the Real User Cloud Probe.
At a command prompt, unzip the Cloud Probe installation distribution file that you downloaded from EPD by using the following command:
tar -xzvf cloud_probe_linux_<v.r.mm>.tar.gz
Navigate to the extracted installation directory, such as cloud_probe_rh6, and run the ./setup.bin command.
The utility detects a Cloud Probe installation on the system and will update this version with an upgrade. Click Next.
On the Welcome page of the installation wizard, click Next.
Read the License Agreement and select I agree to the terms of the license agreement to continue.
Click Next.
Review the installation details and click Install.
Note
If you need to change some of the Cloud Probe configuration details, you can use the Maintenance Tool to modify the Real User Cloud Probe configuration.
Review the details in the Installation Summary page.
To view the installation logs, click the View Log button, or go to /tmp/cloudprobe_install_log.txt.
To close the installation utility, click Done.

To upgrade the Real User Cloud Probe on Windows

Download and install latest version of WinPcap.
WinPcap is a packet capture driver that is necessary for correct functioning of Cloud Probe under Windows.
Extract the Cloud Probe installation files that you downloaded from EPD.
Run the Real User Cloud Probe installation file (setup.exe) as Administrator.
In the Directory Destination step of the installation wizard, select installation destination folder and click Next.
Review the installation details and click Install.
To view the installation logs, click the View Log button, or go to /tmp/cloudprobe_install_log.txt.
Note
If you need to change some of the Cloud Probe configuration details, you can use the Maintenance Tool to modify the Real User Cloud Probe configuration.
After installation, ensure that the staging folder <InstallationDir>\cloudprobe\staging has WRITE permissions enabled for Administrators group.

Where to go from here

Verify the Real User Cloud Probe upgrade.

Modify the Real User Cloud Probe configuration with the Maintenance Tool.Configuring confidentiality policies on a Cloud ProbeConfiguring traffic filtering rules on a Cloud Probe