Applying feature packs or fix packs on the Presentation Server in the standalone mode using the wizard

Where you are in the Applying-feature-packs-or-fix-packs process

To apply feature packs or fix packs on the Presentation server using the wizard

  1. Launch the installation wizard:
    • (Windows) Navigate to Windows\Disk1 and open the install.cmd file with the Run as administrator option to launch the fix pack installer. Do not use the setup.exe file.

    • (Linux) As a non-root user, navigate to Linux/Disk1 and run ./install.sh.

      Notes

      • On Linux, perform the upgrade as the user that initially installed the Presentation Server.
      • Ensure that you have set the DISPLAY environment variable..
  2. On the Welcome page, click Next.
  1. On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and click Next. 
    If you do not agree to the terms of the license agreement, the installation process will not continue.

  2. On the Upgrade Confirmation page, select Yes, and click Next.
    The installer automatically verifies the upgrade requirements. If it finds any errors, it displays them in the next screen. You can quit the upgrade process at this point, correct the indicated discrepancies, and then rerun the upgrade.

    Important

    After you confirm, the TrueSight Presentation Server is stopped temporarily and is started automatically after applying the feature pack or fix pack.

  3. Verify that the information on the Installation Preview page reflects your upgrade correctly. Click Previous to make changes, or click Install.
    The installer configures the TrueSight Presentation Server and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the installation. 
    To view the installation logs, click View Log.
  1. Click Done to exit the installation wizard.
  2. (Optional) If you have configured a proxy or DNS alias to access the TrueSight Presentation Server, perform the following steps: 
     

    1. In a text editor, edit the <Presentation Server installation directory>\truesightpserver\modules\tomcat\conf\web.xml file.
      Comment out the CSRF (Cross site request forgery) Header Referer Check Filter section so that it reads as follows:
       

      <!-- Start : CSRF (Cross site request forgery) Header Referer Check Filter -->
      <!--
      <filter>
      <filter-name>CSRFHeaderRefererCheckFilter</filter-name>
      <filter-class>com.bmc.truesight.secure.csrf.CSRFHeaderRefererCheckFilter</filter-class>         
      </filter>
      <filter-mapping>
      <filter-name>CSRFHeaderRefererCheckFilter</filter-name>
      <url-pattern>/*</url-pattern>
      </filter-mapping>
      -->
      <!-- End : CSRF(Cross site request forgery) Header Referer Check Filter -->

    2. Run the following commands from the InstalledDirectory\bin folder to restart the Presentation Server:
      (Windows) 
      tssh server stop
      tssh server start  
      (Linux) 
      ./tssh server stop
      ./tssh server start

      Note

      On Linux, run the commands as the non-root user that initially installed the Presentation Server.

To verify the Presentation Server upgrade was successful

  1. Access the truesightpserver_fixpack_log.txt which is located in the (Windows) %temp% directory or (Linux) /tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.

  2. Navigate to the (Windows) TrueSightPServer\truesightpserver\bin or (Linux) TrueSightPServer/truesightpserver/bin directory and run the following command:
    (Windows) tssh server status

    (Linux) ./tssh server status

    1. The current installed version is displayed in the header that is similar to the following example:
      BMC TrueSight Presentation Server - Command Line Interface 2018 version 11.0.00.003
    2. A list of Presentation Server processes is displayed that is similar to the following sample:
      Process status
      ================================
      Core Server     Running (13176)
      Index Server    Running (11028)
      Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start

If error conditions persist, contact BMC Customer Support for assistance.

Where to go from here

Now that you have successfully installed the feature pack or fix pack on the Presentation Server, install it on the other TrueSight Operations Management components. For instructions, see Applying-feature-packs-or-fix-packs.