Configuring the Triage and Remediation Solution
The Triage and Remediation Solution integrates the BMC Remedy IT Service Management (IT SM) and the Infrastructure Management systems, using BMC Atrium Orchestrator as the enabling technology. To implement the solution, complete the configuration tasks listed in the following table:
Configuration checklist for Triage and Remediation Solution
Product | Task | See |
|---|---|---|
Infrastructure Management | ||
BMC Remedy ITSM | Configure BMC Remedy ITSM Task Management support | |
Configure group auto assignments in BMC Remedy ITSM | ||
Create required BMC Remedy ITSM user accounts | ||
BMC Atrium Orchestrator | Export and enable the required adapters | |
Configure and deploy the required Operations Actions (OA) management modules | ||
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